Gestão do conhecimento para serviços de informação: análise de produtos e serviços inovadores em Bibliotecas Universitárias
Journal Title: BIBLOS: Revista do Instituto de Ciencias Humanas & da Informacao - Year 2012, Vol 26, Issue 1
Abstract
This study aims to identify and learn about innovations in products and services offered by university libraries to attract and satisfy the needs of customers from the perspective of knowledge management (KM). It has an exploratory, descriptive and qualitative perspective, performed by reviewing existing literature on knowledge management in libraries and analysis of the institutional sites of six libraries chosen randomly, in addition to a questionnaire sent by e-mail to the librarians of the institutions surveyed, which served as support for research on institutional websites. This study is expected to assist libraries and differential growth in its services to adopt the presented models or create new models from the services provided and suggestions for further enhancing the use of KM in libraries as being essential for the organizations to meet their challenges.
Authors and Affiliations
Camila Quaresma Martins| IFSUL
Keywords
Related Articles
- EP ID EP13069
- DOI -
- Views 342
- Downloads 19
Construção de PolÃticas para repositórios institucionais: análise da ferramenta do OPENDOAR
This paper aims to discuss the need of the repositories, especially the institutional one, to build and to disclose their operation policies. It analyzes the tool for building operation policies of the OpenDOAR reposi...
No presente artigo, pretende-se uma análise da identidade de um espaço da cidade de Porto Alegre: a Vila Maria da Conceição. Para tanto, utilizase depoimentos orais de moradores vinculados ao movimento musical, pr...
O uso da análise da informação nos processos de indexação para o contexto do cordel
In a society surrounded by information, it is essential to have it organized with a view to information retrieval. Therefore, procedures that involve information treatment are necessary in order to make it accessible...
Este artigo consiste em uma transcrição comentada do relato deixado pelo irlandês Michael Mulhall quando de sua passagem por Rio Grande no ano de 1871. Considerações sobre as mudanças urbanas que a cidade passav...
O laboratório de práticas integradas na formação do catalogador e classificador: experiências no curso de biblioteconomia da UEL
This article aims to discuss the essentiality of disciplines Cataloguing and Classification in Librarianship curricula, since his stay, because of insufficient work hours kept on curricular courses, it has been a chal...