GRAVEYARD SHIFT IN BUSINESS PROCESS OUTSOURCING (BPO) FILIPINO EMPLOYEES’ PERFORMANCE: INPUTS TO INTERVENTION MEASURES
Journal Title: International Journal of Business Management & Research (IJBMR) - Year 2017, Vol 7, Issue 3
Abstract
Given the rising popularity of the different outsourcing firms in the Philippines, the need for more Filipino workforces is needed by these firms to expand their customer base and keep customer loyalty with their firms. Thus, employees’ performance has to be at its furthermost Filipinos employees are known to be productive with unique and intense love for work Given the unique characteristics of Filipino employees, the quality, quantity of work and interpersonal relations has to be determined. The purpose of this study is to determine the Graveyard Shift In Business Process Outsourcing (BPO) Filipino Employees’ Performance that will serve as an inputs to intervention measures The tremendous demand for graveyard shift workers in the business process outsourcing (BPO) sector prompted increased interest in research on the Graveyard Shift in BPO Filipino employees Specifically, this study was conducted to determine the Graveyard Shift in Business Process Outsourcing (BPO) Filipino Employees Performance, identify a significant difference exist, and the result of the study served as inputs to intervention measures.
Authors and Affiliations
ELIZABETH E. SORIANO
Keywords
Related Articles
- EP ID EP225768
- DOI -
- Views 107
- Downloads 0
The Factors Influencing the Usage of Mobile Banking in India
The Indian banking industry is poised to become the world’s fifth largest by 2020 and third largest by 2025 (KPMG-CII report – “Distribution Disrupted”). The Indian banking sector comprises of 26 public sector banks, 20...
CMRC of MAVIM- A Social Enterprise, Bringing a New Social and Economic Model for Women Empowerment in the State of Maharashtra - A Case Study
The research case discusses the organisation MAVIM and its functionalities in creating a people’s organisation at the village level called CMRC. This case tries to evaluate the role of CMRC as a social enterprise through...
A Study on Lead-Lag Relationship between Futures and Spot Markets in Case of Agricultural Commodity Derivatives in India
The two major economic functions of a commodity futures market are price risk management and price discovery. The effectiveness of the price risk management depends on how efficiently the futures market fulfills the pric...
Emerging Trend, Opportunities, Challenges and Creating Awareness for Green Marketing in India
Keeping our environment safe is one of the biggest needs of the time today. Environmental issues across the globe have gained prominence in both business and public life as well. Businesses have certainly begun to modify...
A Study on the Effect Of Customer Relationship Management on Customer Engagement: In Context of Private Banks in Nagpur City
Customer Relationship Management is vital for forming a consumer centric organization. It is an important component that permits a bank to improve its customer base and their engagement with the banking services. Therefo...