GRAVEYARD SHIFT IN BUSINESS PROCESS OUTSOURCING (BPO) FILIPINO EMPLOYEES’ PERFORMANCE: INPUTS TO INTERVENTION MEASURES
Journal Title: International Journal of Business Management & Research (IJBMR) - Year 2017, Vol 7, Issue 3
Abstract
Given the rising popularity of the different outsourcing firms in the Philippines, the need for more Filipino workforces is needed by these firms to expand their customer base and keep customer loyalty with their firms. Thus, employees’ performance has to be at its furthermost Filipinos employees are known to be productive with unique and intense love for work Given the unique characteristics of Filipino employees, the quality, quantity of work and interpersonal relations has to be determined. The purpose of this study is to determine the Graveyard Shift In Business Process Outsourcing (BPO) Filipino Employees’ Performance that will serve as an inputs to intervention measures The tremendous demand for graveyard shift workers in the business process outsourcing (BPO) sector prompted increased interest in research on the Graveyard Shift in BPO Filipino employees Specifically, this study was conducted to determine the Graveyard Shift in Business Process Outsourcing (BPO) Filipino Employees Performance, identify a significant difference exist, and the result of the study served as inputs to intervention measures.
Authors and Affiliations
ELIZABETH E. SORIANO
Keywords
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