GRAVEYARD SHIFT IN BUSINESS PROCESS OUTSOURCING (BPO) FILIPINO EMPLOYEES’ PERFORMANCE: INPUTS TO INTERVENTION MEASURES
Journal Title: International Journal of Business Management & Research (IJBMR) - Year 2017, Vol 7, Issue 3
Abstract
Given the rising popularity of the different outsourcing firms in the Philippines, the need for more Filipino workforces is needed by these firms to expand their customer base and keep customer loyalty with their firms. Thus, employees’ performance has to be at its furthermost Filipinos employees are known to be productive with unique and intense love for work Given the unique characteristics of Filipino employees, the quality, quantity of work and interpersonal relations has to be determined. The purpose of this study is to determine the Graveyard Shift In Business Process Outsourcing (BPO) Filipino Employees’ Performance that will serve as an inputs to intervention measures The tremendous demand for graveyard shift workers in the business process outsourcing (BPO) sector prompted increased interest in research on the Graveyard Shift in BPO Filipino employees Specifically, this study was conducted to determine the Graveyard Shift in Business Process Outsourcing (BPO) Filipino Employees Performance, identify a significant difference exist, and the result of the study served as inputs to intervention measures.
Authors and Affiliations
ELIZABETH E. SORIANO
Keywords
Related Articles
- EP ID EP225768
- DOI -
- Views 111
- Downloads 0
Pregnant Mothers’ Understanding on Maternity Bras
A properly designed, well-fitting maternity bra would be an excellent solution that could provide much relief to the wearer for the changes in the breast over the nine month period of pregnancy. Thus, this research is fo...
TECHNOLOGY TRANSFER MANAGEMENT IN PHARMACEUTICAL INDUSTRY THROUGH FREEDOM TO OPERATE (FTO) UTILIZATION
Intellectual property rights (IPR) particularly patent is one of important capital to enhance social, technological and economic development. Patent resulted by research and development activity (R&D) in creating technol...
A Study on Lead-Lag Relationship between Futures and Spot Markets in Case of Agricultural Commodity Derivatives in India
The two major economic functions of a commodity futures market are price risk management and price discovery. The effectiveness of the price risk management depends on how efficiently the futures market fulfills the pric...
MEDIATING EFFECT OF AUTONOMY IN THE RELATIONSHIP BETWEEN JOB KNOWLEDGE, JOB MOTIVATION, JOB SATISFACTION AND JOB PERFORMANCE AMONG PUBLIC SECTOR EMPLOYEE
The purpose of this study is to examine the mediating role of autonomy in the relationship between job knowledge, job satisfaction, job motivation and job performance. The sample used in this study includes 252 response...
Evaluating the Impact of the Determinants of E-Commerce Customer Trust and Satisfaction
Online shopping has become one of the commonly and broadly used channels in the Internet fraternity for convenient shopping. Many websites are opening daily to meets the ever-rising demands of comfort and convenience sho...