HARD QUALITY MANAGEMENT AND PERFORMANCE: THE MODERATING ROLE OF SOFT QUALITY MANAGEMENT

Journal Title: International Journal for Quality Research - Year 2017, Vol 11, Issue 3

Abstract

The main aim of this study is to examine the moderating role of soft quality management practices (management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier relationship) between hard quality management and performance. The study uses data from 255 Electrical & Electronic organizations in Malaysia. A stepwise regression method was used. The results provided empirical support for the moderating role of soft quality management practices on the relationship between hard quality management and performance in a Malaysian context.

Authors and Affiliations

Muhammad Madi Bin Abdullah, Juan José Tarí

Keywords

Related Articles

A QUASI ARL-UNBIASED U CONTROL CHART

The u-Chart serves to monitor processes by means of the number of defects per inspection unit. The Standard u-Chart, whose principles are based on the normal approximation to the Poisson distribution, was the first of it...

A COMPILATION MODEL FOR THE SELECTION OF QUALITY MANAGEMENT SYSTEM BASED ON THE BENEFITS OF THEIR APPLICATION IN THE AUTOMOTIVE INDUSTRY BY USING DEMATEL FUZZY AND ANALYTIC NETWORK PROCESS

Today, for a variety of reasons, including high level of safety in the vehicle, the establishment of a proper quality management system in car companies has become very important. Therefore, this study tries to integrate...

ISO 9001:2015 EDITION-MANAGEMENT, QUALITY AND VALUE

The aim of this research is to evaluate, six months after the issuing of ISO 9001:2015, if the 2015 edition has achieved its aims of being in line with modern management and quality management concepts and bring addition...

ESTIMATING THE LIFETIME PERFORMANCE INDEX OF PRODUCTS FOR TWO-PARAMETER EXPONENTIAL DISTRIBUTION WITH THE PROGRESSIVE FIRST-FAILURE CENSORED SAMPLE

In practice, Process capability indices such as lifetime performance index CL indicate the relationships between the actual process performance and the manufacturing specifications, where L is the lower specification lim...

FIRM RESOURCES, STRATEGIC ANALYSIS CAPABILITY AND STRATEGIC PERFORMANCE: ORGANIZATIONAL STRUCTURE AS MODERATOR

Understanding the impact of efficient utilization of firm resources and capabilities is important to achieve and sustain strategic performance. This paper examines firm resources, strategic analysis capability and the mo...

Download PDF file
  • EP ID EP221089
  • DOI 10.18421/IJQR11.03-07
  • Views 98
  • Downloads 0

How To Cite

Muhammad Madi Bin Abdullah, Juan José Tarí (2017). HARD QUALITY MANAGEMENT AND PERFORMANCE: THE MODERATING ROLE OF SOFT QUALITY MANAGEMENT. International Journal for Quality Research, 11(3), 587-602. https://europub.co.uk/articles/-A-221089