HARD QUALITY MANAGEMENT AND PERFORMANCE: THE MODERATING ROLE OF SOFT QUALITY MANAGEMENT
Journal Title: International Journal for Quality Research - Year 2017, Vol 11, Issue 3
Abstract
The main aim of this study is to examine the moderating role of soft quality management practices (management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier relationship) between hard quality management and performance. The study uses data from 255 Electrical & Electronic organizations in Malaysia. A stepwise regression method was used. The results provided empirical support for the moderating role of soft quality management practices on the relationship between hard quality management and performance in a Malaysian context.
Authors and Affiliations
Muhammad Madi Bin Abdullah, Juan José Tarí
Keywords
Related Articles
- EP ID EP221089
- DOI 10.18421/IJQR11.03-07
- Views 100
- Downloads 0
Quality Improvement Model At The Manufacturing Process Preparation Level
The paper expresses base for an operational quality improvement model at the manufacturing process preparation level. A numerous appropriate related quality assurance and improvement methods and tools are identified. Mai...
Risk Management Processes in Supply Chains
One of the keys of successful business last few years is effective dealing with risks in every meaning of that word. At the time when the world economic crisis largely limits business, successful Risk management is the o...
PROCESS PERFORMANCE EVALUATION USING HISTOGRAM AND TAGUCHI TECHNIQUE IN LOCK MANUFACTURING COMPANY
Process capability analysis is a vital part of an overall quality improvement program. It is a technique that has application in many segments of the product cycle, including product and process design, vendor sourcing,...
CALCULATION OF LASER CUTTING COSTS
The paper presents description methods of metal cutting and calculation of treatment costs based on model that is developed on Faculty of mechanical engineering in Kragujevac. Based on systematization and analysis of lar...
THE INFLUENCE OF SERVICE QUALITY ON USERS' BEHAVIOURAL INTENTIONS IN DEVELOPING COUNTRIES: A CROSS-SECTIONAL STUDY IN CAPE VERDE'S PUBLIC HOSPITALS
The study analyses the influence of perceived service quality and patients' satisfaction on behavioral intentions, as well as the role of the institutional image in this chain of relations, studying also the applicabilit...