HARD QUALITY MANAGEMENT AND PERFORMANCE: THE MODERATING ROLE OF SOFT QUALITY MANAGEMENT
Journal Title: International Journal for Quality Research - Year 2017, Vol 11, Issue 3
Abstract
The main aim of this study is to examine the moderating role of soft quality management practices (management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier relationship) between hard quality management and performance. The study uses data from 255 Electrical & Electronic organizations in Malaysia. A stepwise regression method was used. The results provided empirical support for the moderating role of soft quality management practices on the relationship between hard quality management and performance in a Malaysian context.
Authors and Affiliations
Muhammad Madi Bin Abdullah, Juan José Tarí
Keywords
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- EP ID EP221089
- DOI 10.18421/IJQR11.03-07
- Views 97
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