IDENTIFYING AND SELECTING THE STRATEGIC PROCESS USING THE CROSS-EFFICIENCY APPROACH BASED ON SATISFACTION LEVEL AND EXTENDDED BALANCED SCORECARD
Journal Title: International Journal for Quality Research - Year 2018, Vol 12, Issue 1
Abstract
The strategy is a macro and strategic plan, and will only be implemented when it is defined in the form of various projects. In order to exploit the benefits of lean six sigma projects, these projects should be in line with the strategic goals of the organization. Organizations should select projects which are compatible with the organization overall goals and fulfill the strategic requirements of the organization. The purpose of this study is to identify the strategic process among the bank facility processes to use it in lean six sigma methodology in order to improve process performance and efficiency using a combination of cross-efficiency and extended balanced scorecard methods. In the first step, the criteria for selecting the strategic process were identified using the six measures of the balanced scorecard method. In the second step, after collecting information using the cross-efficiency model based on satisfaction level, the bank facility processes are ranked based on the efficiency score. The results show that the ranking of the processes under consideration is carried out without any interference, and one of the processes (process 3) is considered as the strategic process to use in the six sigma methodology.
Authors and Affiliations
Ardeshir Bazrkar, Solyeman Iranzadeh, Naser Feghhi Farahmand
Keywords
Related Articles
- EP ID EP266425
- DOI 10.18421/IJQR12.01-05
- Views 108
- Downloads 0
Management System Sustainability (Based on QMS, EMS, H&S and Business Indicators)
Sustainability is one of those buzz words recently introduced in our vocabulary to explain present state of life support systems. In this respect there are number of definitions which are describing specific aspect of su...
EFFICIENCY AND QUALITY OF UNIVERSITY'S PERFORMANCE: FACULTY OPINION
The article dwells upon the issue of the quality and efficiency of higher education and presents the results of the survey which determines the readiness degree of the University teachers and management to the effective...
IMPORTANCE OF LIQUIDITY ANALYSIS IN THE PROCESS OF FINANCIAL MANAGEMENT OF COMPANIES OPERATING IN THE TOURISM SECTOR IN SLOVAKIA: AN EMPIRICAL STUDY
The article defines the financial analysis, with the emphasis on the liquidity analysis, as an essential tool of the corporate financial management process. The main objective of the article is, based on the statistical...
Shape of Pressing Chamber for Wood Biomass Compacting
The main goal of this contribution is to present results of analyse of mathematical models of wood biomass compacting. Doesn’t exist a lot of models which describes real state in pressing chamber and amount of factors im...
ESTIMATION OF PROCESSES REALIZATION RISK AS A MANNER OF SAFETY MANAGEMENT IN THE INTEGRATED SYSTEMS
Realization of quality, environmental and occupational health and safety policy using the proposed model of processes’ integrated risk estimation leads to the improvement of the analyzed productive processes by the preve...