IMPACT ASSESSMENT OF KPIS AND KQIS ON COMMUNICATION SERVICES PROVIDERS AND CUSTOMER SATISFACTION
Journal Title: International Journal of Engineering Sciences & Research Technology - Year 2015, Vol 4, Issue 5
Abstract
There lies a significant gap between a Communication Service Provider’s (CSP) presumption of delivered customer services (experience) and the actual experience of the end customers. To ensure that customer expectations are met, it is essential to carry out network parameters optimization. The same is achieved using Key Performance Parameters (KPIs) and Key Quality Parameters (KQIs). Quality of Service (QoS) which are the parameters that give t he holistic network functioning report depend on both KQIs and KPIs. Many different kind of analysis are performed using these indices to improve cellular network services. The study comprises of KPI/KQI verification and analysis of different test case sce narios. Real time data of cellular network is fetched and fed into the Hadoop database to form the test data. The java scripts are developed to derive the KPI/KQI values. The KPI/KQI values calculated are verified against the values reported on CEMoD produ ct to check the integrity of the product. Analysis of these KPI/KQIs for their relevance in the telecom industry and impact on CSPs has been studied. The details are presented in the paper. The study is carried out at Nokia Networks (NN). It is based on t he cellular network data and the method of KPI/KQI analysis adopted by the Nokia Networks
Authors and Affiliations
kusha gupta
Keywords
Related Articles
- EP ID EP158523
- DOI -
- Views 90
- Downloads 0
Remote Desktop Capturing and Streaming Using Android Smartphone’s
Remote Desktop is widely used technology in all over world. We currently have several remote control apps which usually offer an ease to manipulate in addition to check some sort of gadgets effortlessly in additio...
Synthesis, Characterization and A.C. Conductivity Study of Polypyrrole/Zinc Tungstate (Ceramic) Composites
In-situ polymerization of pyrrole (Py) was carried out with Zinc Tungstate (ceramic) in the presence of oxidizing agent ammonium persulphate to synthesize polypyrrole (PPy)/Zinc Tungstate (ZnWO4) by chemical oxid...
EVALUATION OF DROUGHT CHANGES OF ISFAHAN CITY BASED ON THE BEST FITTED PROBABILITY DISTRIBUTION FUNCTION
Generally, in arid and semi-arid region due to climatic conditions, a good match between conventional agriculture, soil and water conditions as well. Personal experiences of rural and old traditions teaches them h...
PERFORMANCE ANALYSIS OF DIESEL ENGINE FUELED USING JATROPHA BIO DIESEL BLENDED FUELED
Biodiesels have recently been recognized as a potential substitute to Diesel oil. It is produced from oils or fats using a process called transesterification, in which oils are reacted with alcohols in order to form the...
AN ALGORITHM FOR INVESTIGATING THE CLOSED CYCLE ORE GRINDING TECHNOLOGICAL SCHEME
The efficiency of the ore grinding technological process is mainly conditioned by implementation of separate operations ensuring it. The sequence of carrying out those operations is determined by the technological sch...