Impact of Doctor’s Interpersonal Communication Skill on Patient’s Satisfaction Level
Journal Title: Isra Medical Journal - Year 2018, Vol 10, Issue 5
Abstract
OBJECTIVE:To assess the impact of interpersonal communication skills of a doctor on level of satisfaction of a patient. STUDY DESIGN: A cross sectional observational study. PLACE AND DURATION: Services Hospital Lahore, Jinnah Hospital Lahore, GHQ D.G Khan, Nishtar Hospital Multan, CMH Wah Cantt, Punjab Medical Center, Rasheed Hospital Lahore. This study was completed in 6 months from 1st January 2017 to 30th June 2017 METHODOLOGY: Kalamazoo Essential Element Communication Checklist tool was used for assessing the communication ofdoctor and patient satisfaction questionnaire tool was used to measure the level of satisfaction of patients. RESULT:The mean value for Kalamazoo essential element communication checklist (KEECC) was (Mean ± SD=14.9±5.6). The mean value for patient satisfaction questionnaire (PSQ) was (Mean ± SD=19.2±1.9). Communication of doctor and patient satisfaction level shows statistically significant but weak correlation (r=0.258 and p <0.05) CONCLUSION: Interpersonal communication skills of doctor have a strong impact on patient satisfaction level. KEY WORDS: Doctor, Patients, Satisfaction Level, Interpersonal, Communication Skills, Impact HOW TO CITE THIS: Tanveer F, Shahid S, Hafeez MM. Impact of Doctor’s Interpersonal Communication Skill on Patient’s Satisfaction Level. Isra Med J. 2018; 10(5): 306-309.
Authors and Affiliations
Fahad Tanveer
Keywords
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