Impact of Employee Satisfaction on Employee Commitment And Loyalty: an Empirical Study Across Select Bpos in Delhi-Ncr
Journal Title: IJAR-Indian Journal of Applied Research - Year 2016, Vol 6, Issue 1
Abstract
The study investigated 187 employees across two reputed BPOs in Delhi-NCR to analyze the impact of Employee Satisfaction on Employee Commitment and Loyalty. Career Growth, Compensation and Rewards and Self- Esteem were taken as the dimensions of Employee Satisfaction and the study was conducted to analyze the impact of these dimensions of Employee Satisfaction on organizational commitment and loyalty for the employees working with the reputed outsourcing organizations in Delhi-NCR. The results revealed significant findings which indicated the impact of the Employee Satisfaction on organizational commitment and loyalty among the employees working with the reputed outsourcing organizations in Delhi-NCR.
Authors and Affiliations
Santosh Kr. Singh, Khushboo Singh, Deepak Sharma, Kaustav Paul
Keywords
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