Impact of Online Banking operations: Customers perspective in Coimbatore
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 12
Abstract
This paper studies the impact of technology on banking operations in customers’ perspective. An appropriate model developed for the study. Also this study revealed that the bank for better users strategies for enhancing customer service and satisfaction. Online banking services are using by different customers. They are different in their education, career profile, region etc. During the online banking transaction, customers have different issues like security, unfinished transaction and too many steps to complete banking transaction. This study has attempted to provide an integrated understanding on the issue of online banking operations with online banking services providing by the bank. Main focus of the study is to explore the relationship of online banking impacts with various factors related to strategy, promotional techniques through online, personal factors, customer using level of technology, internet banking services and issues in technology usage in customers perspective. The quantitative and qualitative data was collected during December 2017.
Authors and Affiliations
Dr. K. Karthikeyan
Analysis of the Leadership Influence on Organizational Climate, Organizational Commitment and Work Behavior of National Program for Urban Community Empowerment in Lombok
This research aims: 1) to analyze and find the significant direct influence of leadership on organizational climate, organizational commitment, and work behavior; 2) to analyze and find the significant direct influence o...
The Impact of TQM on Banking Service Performance
The last decades there was concern that TQM has been less effective resulting from two external factors increasing the demands of good quality services from the customers, and the global market competitive pressure in ad...
Effect of National Education Association of Liberia’s Literacy Programme on Women’s Reading, Writing, Numeracy, Health and Sanitation Skills in Jorquelleh District, Liberia
Illiteracy is a major contributing factor to women’s marginalization the world over. Whereas literacy is a key factor by which many women are empowered, the national literacy rate for women in rural areas in Liberia is a...
Effect of Capital Structure on Profitability of Listed Cement Companies in India
This study seeks to extend Mohammad Fawzei Shubita and Jafafer Maroof Alsawalhah (2012) findings regarding the relationship between capital structure and profitability by assessing the effect of capital structure on prof...
Effects Of Servıce Qualıty Perceptıons On Bank Customers: A Comparatıve Study Between Nıgerıa And Turkey
This study examined the effects of service quality perception on bank customers: A comparative analysis between Nigeria and Turkey. Primary data were used and 250 questionnaire were distributed while 245 and 247 were fil...