Impact of Quality Management Systems According to ISO 9001 on Performance of Transport Organizations
Journal Title: Quality Procedings - Year 2019, Vol 11, Issue
Abstract
The concept of quality is now increasingly important in the field of public transport. With the growth of living standards among passengers there is an increased needs for high quality transport services. Demand for public passenger transport is influenced by a number of factors. The quality of transport services is one of the most important. To assess the impact of quality on demand it is necessary first to propose a suitable methodology for measuring and evaluating the quality and subsequently assess the impact of changes in the quality on the change in demand. Knowing these contexts can serve to stabilize demand for public passenger transport. Quality requirements as well as satisfaction with quality criteria differ significantly in dependence on passenger groups. Research in this area is practically applied in a particular region in Slovakia.
Authors and Affiliations
Vladimír Konečný, Robert Berežný
Keywords
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