Implementation of Total Quality Management and its Effect on Employees’ Performance in a Teaching Hospital in Oyo State, Nigeria
Journal Title: Public Health Open Access - Year 2018, Vol 2, Issue 2
Abstract
Total Quality Management (TQM), a core strategic management approach is designed for quality of any organization (healthcare) based on the employer and employees’ participation for customers’ satisfaction, organization’s effectiveness, competitiveness and flexibility. The study aimed at evaluating the implementation of TQM and its impact on employees’ performance in a tertiary-level teaching hospital in Oyo State, Nigeria. A descriptive cross-sectional study design was adopted, with designed questionnaires circulated to hospital staff using a random sampling method. A total of 106 healthcare workers completed the questionnaires. The data were collected using a structured questionnaire, which were statistically analyzed using SPSS version 17. The results of the study revealed that the implementation of the principles of TQM practices ranges from leadership to employees’ satisfaction. Financial and political pressures were found to be important external factors affecting employees’ performance in the particular hospital. These findings could give better understanding on the improvement and promotion of total quality management practices and its impact on employees’ performance in the healthcare organizations, improve effectiveness, productivity, profitability and flexibility of the hospital facilities and services provided to patients/clients.
Authors and Affiliations
Macide Artac Ozdal and Bamise Faith Oyebamiji
Keywords
Related Articles
- EP ID EP755498
- DOI 10.23880/phoa-16000129
- Views 32
- Downloads 0
Laboratory Resistance Induction of Anopheles Minimus and Anopheles Dirus by the Exposure of Adult Females to Permethrin Treated Mosquito Nettings
A laboratory resistance induction study was conducted to determine the effects of permethrin impregnated nettings on the two major vectors of malaria in Thailand, Anopheles minimus and Anopheles dirus. To simulate the fi...
COVID-19 Pandemic in Turkey and Kerala, India: Some Observations
There is still lack of clarity regarding the effectiveness of various control measures in containing the COVID-19 pandemic. The experiences from different countries or contexts are diverse. For instance in Kerala state o...
Concept of Gender through the Legend of Indigenous Pgaz K’ Nyau (Karen) People in Northern Thailand
The story of Pgaz K’nyau told from generations to generations that Pgaz K’nyau believed that there are two worlds, one world is the world of Pgaz soo hkof hpo (black hair human world) or the realm of human world and anot...
What are the Current Problems and Major Challenges of the Care for Periodontal Health
The worldwide prevalence of periodontal diseases is 5-20% in the adult population. Periodontitis is the second largest oral health problem, affecting 10-15% of the world s population. The most severe forms of periodontal...
Cholera-Free Zambia 2025: A Distant Dream or an Achievable Reality?
Cholera is a virulent infectious disease caused by the bacterium Vibrio cholerae, after ingesting contaminated food and/or water. Body weakness, muscle cramps coupled with acute watery diarrhoea and vomiting are some of...