Improvement of quality and efficiency in public administration via training of the human resources
Journal Title: Scholars Journal of Economics, Business and Management - Year 2015, Vol 2, Issue 4
Abstract
Abstract: The training of employees in the public sector is recognized internationally as an integral part of their professional development. Furthermore, it is an important factor of improvement in the effectiveness and efficiency of services. This research presents an evaluation of a training program organized by the Greek Institute of Training. Specifically, it attempts to evaluate the attitude of public officials about the impact of the programs in order to improve efficiency and quality of service. For this purpose we evaluated 24 employees who attended the program. The questionnaire and the structured interview were used as methodological tools. The analysis revealed a positive attitude regarding the role of training programs, as trainees believe that the Institute of Training meet the workers’ educational needs (personal, professional, career). There is also positive evaluation for the structure, the professionalism of trainers and the educational material which is distributed. However, results show that trainees fail to transfer the knowledge in the working environment because of the bureaucratic and the impersonal nature of public administration as well as the various daily problems which they face. Moreover, some problems were noted, which included the schedule of the program and the lack of clear goal setting. Keywords: public administration, training, public sector, evaluation of training programs.
Authors and Affiliations
V. Brinia, A. Mouflouzelli, I. Koumentos
Keywords
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