In Search of Excellence in E-Customer Logistics Service
Journal Title: International Journal of Management and Economics - Year 2016, Vol 0, Issue 49
Abstract
The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a similar evolution of companies’ logistics systems. As a consequence, logistics processes management now significantly influences e-customer service quality, which has emerged as a competitive advantage. The main goal of this paper is to identify e-commerce business models, modern distribution channels and management tools that would facilitate a continuous improvement in e-customer logistics service. Based on the literature and interviews with e-commerce services providers, we provide a plethora of good and best practices useful for managers in the rapidly developing and highly competitive e-commerce business.
Authors and Affiliations
Barbara Ocicka, Marta Raźniewska
Keywords
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- EP ID EP182257
- DOI 10.1515/ijme-2016-0007
- Views 85
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