Influence of intra-organizational trust on organizational outcomes
Journal Title: Operations Research and Decisions - Year 2018, Vol 28, Issue 4
Abstract
Nowadays, trust is perceived as one of the key factors that can build an organization’s competitive advantage, increase the efficiency of its functioning and ability to develop. It can be expected that shaping trust in an organisation will lead to improvements in various aspects of its functioning, especially effectiveness. This issue has not yet been the object of comprehensive scientific research. Hence, this study tackles the issue of the impact of trust on an organization’s outcomes. At the same time, two basic categories of trust are distinguished: global (attitudinal/affective) trust (regarding the belief that people in general are trustworthy) and specific (situational/cognitive) trust (modified by an individual’s experience). In the latter category, we may distinguish between vertical trust (concerning superiorsubordinate relations) and lateral trust (concerning relations between co-workers). The relation between the level of trust and organizational outcomes is examined for each of these categories of trust. The research covers organisations functioning in Poland and is based on a questionnaire.
Authors and Affiliations
Agnieszka BIEŃKOWSKA, Katarzyna WALECKA-JANKOWSKA, Anna ZABŁOCKA-KLUCZKA, Joanna ZIMMER
Keywords
Related Articles
- EP ID EP469519
- DOI 10.5277/ord180402
- Views 35
- Downloads 0
Analysis of complex decision problems based on cumulative prospect theory
Complex risky decision problems involve sequences of decisions and random events. The choice at a given stage depends on the decisions taken in the previous stages, as well as on the realizations of the random events tha...
Modelling the steady state of sewage networks as a support tool for their planning and analysis
Fundamental questions connected with the modelling of communal sewage networks have been considered and formulas used to model the functioning of the basic network have been analyzed. The problem described concerns gravi...
Graphical presentation of a measure of an employee's competence for a job position
The main objective of this paper was to develop a graphical presentation of a measure of an employee’s competence (ECVM) for a job position. In this context, the essence and formula for measuring the value of an employee...
A multi-level decision making model for the supplier selection problem in a fuzzy situation
Supplier selection plays a vital role in evolving an effective supply chain and the overall performance of organisations. Choosing suppliers may involve different levels arranged in a hierarchical structure. Decisions ar...
Optimization of an M/M/1/N feedback queue with retention of reneged customers
Customer impatience has become a threat to the business world. Firms employ various customer retention strategies to retain their impatient (or reneged) customers. Customer retention mechanisms may help to retain some or...