INFLUENCE OF SERVICE QUALITY, CUSTOMER SATISFACTION AND PERFORMANCE OF ORGANISED RETAIL STORES IN MADURAI
Journal Title: PARIPEX-Indian Journal of Research - Year 2017, Vol 6, Issue 10
Abstract
The purpose of this study is to find out the influence of service quality, customer satisfaction and their effective performance of organized retail stores in Madurai. Retail stores are not funded by the government, but fully funded by the private entities. The application of service quality in organized retail store is becoming more important in service arena. The study needs to assist the organized retail store authorities and stakeholders to create decisions with regards to the effectiveness of their service qualities. The results suggest that the 'service quality' is slightly unsatisfactory to the customers and needs further attention.
Authors and Affiliations
S. Saravana Kumar, Dr. N. Rajasekar
Keywords
Related Articles
- EP ID EP557963
- DOI -
- Views 92
- Downloads 0
THE PREVALENCE STUDY OF DELIRIUM IN ELDERLY HOSPITALIZED PATIENTS IN MEDICAL WARDS IN KING ABDULAZIZ UNIVERSITY HOSPITAL, JEDDAH: DETECTION, POSSIBLE CAUSES AND OUTCOMES
Background: Delirium is a serious mental disorder commonly experienced by hospitalized elderly patients. The prevalence, detection, pathophysiology, prevention, treatment and outcomes of delirium are still leading challe...
Destructive Leadership And Subordinates Intention To Leave: An Empirical Study
The leadership is like two sided coin: the constructive side and the destructive side. Both are obvious in organizations, but only constructive seems to get all the attention. Hence the study is concentrated on the other...
A STUDY OF EFFICACY OF LEVAMISOLE IN CHILDREN WITH FREQUENTLY RELAPSING AND STEROID-DEPENDENT NEPHROTIC SYNDROME
Objectives: To assess the efficacy of levamisole in frequently relapsing nephrotic syndrome and steroid-dependent nephroticsyndrome. Study Design: Retrospective analysis of hospital case records. Participants: 62 childre...
A STUDY THE EFFECTIVENESS OF INCENTIVE SPIROMETRY IN INCREASING THE LUNG VOLUME CAPACITIES AMONG THE QUARRY WORKERS
Introduction: India is facing various environment problems, seventy percentage of respiratory problems due to suspended particular matter, is high in Indian environment. The sources of respiratory suspended particular ma...
Comparison of Subjective Success of Extirpative and Obliterative Methods in the Treatment of Pelvic Organ Prolapse Among Elderly Patients
Aim: This study aimed to compare the effects of surgical treatment methods of Pelvic Organ Prolapse, vaginal hysterectomy and colpocleisis, on quality of life in elderly patients. Methods: In this retrospective cohort st...