Influence of Training on Knowledge Management in Selected Commercial Banks in Eldoret Town, Kenya
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 9
Abstract
Knowledge is a critical asset in any organization. A proper management of knowledge can increase organizational performance, improve quality of service, and sustain competitive advantage. To utilize knowledge for organizations’ competitiveness, it is important to know how internal organizational factors influence knowledge management. It is from this background that the study sought to investigate the effects of internal organizational factors on knowledge management incommercial banks in Eldoret. Based on the study, this paper present and discusses the findingson the influence of training on knowledge management in commercial banks in Eldoret town. The study was guided by the knowledge-based theory and employed a correlational design. It targeted 28 commercial banks in Eldoret which comprised 28 managers, 140 heads of department, 110 tellers, 56 personal bankers, 130 credit officers and 84 customer care employees totalling to 548 employees. From this population, simple random sampling technique was used to select 231 respondents. A questionnaireswas used to collect data. Descriptive and inferential statistics were then used to analyse the collected data. The study results indicated that training significantly and positively influenced knowledge management in commercial banks. R-squared was 0.866 an indication that a variation of 86.6% in knowledge management in commercial banks in Eldoret town was due to changes in the internal organization factors, among them being training. The study recommended that the management of commercial banks should implement proper training programmes in order to enhance effective and efficient knowledge management among employees. The study further recommended a further research on the role of external organizational factors on knowledge management in other sectors in Kenya and the effects of knowledge management on performance of commercial banks in Kenya.
Authors and Affiliations
Faith Chepkemboi Kiplagat, Benjamin Tarus, Grace Mureithi
Keywords
Related Articles
- EP ID EP412927
- DOI 10.9790/487X-2009068490.
- Views 38
- Downloads 0
The Impact of Modern Retailing on Urban Consumers’ Buying Behavior towardsAgro-Based Products inDhaka City
The necessity of modern retailing practices regarding marketing and sales of agro-based products in Bangladesh has resulted in enormous growth over the last couple of years. The study explored the urban consumers‟ buying...
A Comparative Study of Bitcoin and Other Cryptocurrencies
The world of digital currencies is becoming popular day by day. A cryptocurrency is a digital or virtual currency that uses cryptography for security. It is a decentralized currency as it operates without a single admini...
Cost-Effective Stores Management
Distribution activities that are involved in store keeping, stock control and stock handling are carried out efficiently and economically by those employed in the stores. Efficient stores management can have a significan...
Measuring the Effectiveness of Advertising
This paper explores the effectiveness of advertising in India in the current scenario. Effectiveness of advertising is measured through awareness, message recall, purchase intentions, and actual purchase behavior. The st...
Observational Research and Automotive Industry
.