INTEGRATED APPROACH TO IMPROVING BUSINESS PROCESSES OF THE ENTERPRISE
Journal Title: Економіка транспортного комплексу - Year 2018, Vol 32, Issue
Abstract
The existing methods of improving business processes of the enterprise are considered. The use of short-term methods is focused more on the improvement of fragmentary processes within the func-tional specialized management structures with the aim of their unification and standardization within the framework of the ISO. They are most commonly applied in the concept of total quality management (TQM). The realization of long-term methods is aimed mainly at making significant changes in existing BP and designing their new types, which will correspond to the dynamics of the environment. The scientific and methodical recommendations for implementation of the integrated approach to improvement of the business processes, which involve the use of methods of quality management system, continuous process management and, if necessary, the implementation of reengineering is proposed. The approach is based on the implementation of two circles. The first circle provides for the following sequence of actions: introduction of a quality management system and application of its methods; application of continuous process management; reengineering business processes in the form of a systematic type – redesign of business processes. The second circle is related to the implementation of the reengineering "with a blank sheet of paper". It in-volves reengineering business processes; optimization of quality management system and imple-mentation of continuous process management. The implementation model of the integrated ap-proach to improving the business processes is based on Deming Shewhart Cycle, the so called PDCA "Plan-Do-Check-Act", taking into account and emphasizing the motivation of the staff (M – motivation), taking into account the leading role in the implementation of any methods and chang-es. Within the framework of the integrated approach, a system of appropriate methods for improv-ing the BPs according to the stages of their improvement and the PDMCA cycle has been formed. The approach that is suggested will allow to provide systematic description, identification of all aspects of enterprise activity as well as to predict its behavior taking into account the factors of the competitive environment.
Authors and Affiliations
O. KRYVORUCHKO
Keywords
Related Articles
- EP ID EP442101
- DOI -
- Views 116
- Downloads 0
CRITERIA FOR EVALUATING EFFICIENCY OF THE ENTERPRISE EMPLOYEES CONTROL
The control function is one of the main management functions and ensures the achievement of the organization goals. This is a cost function, so the issue of assessing the effectiveness of control is relevant. Any assessm...
ФОРМУВАННЯ ЦІННОСТІ ПОСЛУГ ПАСАЖИРСЬКОГО АВТОМОБІЛЬНОГО ТРАНСПОРТУ
У поданій статті обговорюється питання формування цінності послуг пасажирського автомобільного транспорту. Метою статті є обґрунтування й розробка процесу формування цінності вказаних послуг. На основі аналізу існуючих п...
АВТОТРАНСПОРТНАЯ УСЛУГА: СУЩНОСТЬ, ХАРАКТЕРИСТИКИ И ОСОБЕННОСТИ
Уточнено определение понятия услуги как действия, которое одна сторона может предложить другой с целью удовлетворения запросов потребителей для изменения условий потребления изделий или состояния самих потребителей. Уста...
THE CONCEPT OF «QUALITY OF CUSTOMERS’ TRANSPORT-LOGISTIC SERVICE»
The concept of «quality of customers’ transport-logistic service» has been specified based on the fundamental ideas of quality as the totality of substantial signs, features and properties which dis-tinguish one object o...
СУТНІСТЬ ТА ПОРІВНЯЛЬНА ХАРАКТЕРИСТИКА ВНУТРІШНЬОГО ТА ЗОВНІШНЬОГО МАРКЕТИНГУ ПЕРСОНАЛУ
Стаття присвячена питанням щодо встановлення сутності та змісту внутрішнього та зовнішнього видів маркетингу персоналу. У статті було поставлено декілька цілей: уточнення відмінних характеристик внутрішнього та зовнішньо...