Integrated Framework based on Critical Success Factors for E-Commerce
Journal Title: Journal of Information Systems Engineering & Management - Year 2017, Vol 2, Issue 1
Abstract
E-commerce has been increasingly applied as it promotes economic growth by enabling online shops to compete within a global market scenario. There are critical success factors that permit to distinguish a good business on the Internet and this knowledge may allow reaching an important competitive advantage for business sustainability. As many disciplines are involved, when determining critical success factors, e-commerce requires an effective coordination and integration in a collaborative way. In e-commerce, as well as in any other ecosystem, the breaking down of some integrating elements may provoke a collapse on the whole system. The various stakeholders involved in a given business should, therefore, be involved and work together to achieve a high-quality product that fully satisfies the end customer's needs and wishes. To meet the above requirement, this paper proposes a multi-perspective critical success factors (MPCSF) model for online shopping.
Authors and Affiliations
M. L. R. Varela, A. F. Araújo, G. G. Vieira, V. K. Manupati, K. Manoj
Keywords
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- EP ID EP349879
- DOI 10.20897/jisem.201704
- Views 109
- Downloads 0
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