INTEGRATING CONSTRUCTS OF THE TECHNOLOGY ACCEPTANCE MODEL AND TOTAL QUALITY MANAGEMENT TO IMPROVE DOCUMENT MANAGEMENT PERFORMANCE
Journal Title: Journal of Innovations in Business and Industry - Year 2023, Vol 1, Issue 3
Abstract
Document management processes represent a key consideration in business success and quality management. There is ongoing pressure for the public sector to embrace these tools to increase efficiencies, reduce cost, waste and more significantly upholding their mandate of improved services to its citizenry. An exploratory sequential mixed method comparative case study design described the study’s methodology. The study relied on the combination of a desktop review; semi- structured exploratory individual interviews (n=45) with municipality executive and strategic managers; focus group discussions (n=2) comprising 5 and 7 participants each and a quantitative online survey (n=186), in which executive/strategic municipal employee participants provided experiential insights into the range of factors that influenced technology acceptance of differing document management systems, whilst simultaneously offering their insights on the range of impacts on “total quality” that they experienced and observed. This study reports on the quantitative part of the study. The South African context creates a unique dynamic and, for that reason, traditional models related to technology acceptance were found inadequate. The recommendations borne out of the findings can contribute substantially towards a more in depth and incremental understanding towards the successful, implementation and adoption of a customised, purpose-built document management system for the public sectors.
Authors and Affiliations
Vartharaj Chetty, Sugandren Naidoo
Keywords
Related Articles
- EP ID EP727366
- DOI 10.61552/JIBI.2023.03.001
- Views 58
- Downloads 0
MODEL BASED SIX SIGMA CONCEPT AND PROCESS CAPABILITY INDICES: THE RESEARCH STUDY OF OIL INDUSTRIAL CASE IN YEMEN
Process capability indices are utilized extensively in the quality control inspection process, both at the level of production and for general business operations. They take into consideration both the location and the d...
A TEACHER OR AN ACTOR? ON EMOTIONS AND THE EMOTIONAL LABOR AMONG TEACHERS: A LITERATURE REVIEW
The teaching profession involves demands of various kinds as recently more and more space has been given to the emotional aspect that emerges from teaching. This trend stems from the awareness that teachers need to cope...
THE IMPACT OF QUALITY COSTS ON THE LEVEL OF IMS MATURITY
The paper presents an overview of the impact of quality costs on the development and implementation of an integrated management System (ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018). Based on the assessment of the c...
TAILORABILITY OF FABRICS - A REVIEWS
Tailorability is the ability of fabrics to be shaped, cut, and sewn to fit a particular body shape or garment style. In recent years, there has been a growing interest in developing fabrics that are highly tailorable to...
AUTOMATIC TOOL PATH GENERATION IN CONTOUR MILLING USING GENETIC ALGORITHM
The purpose of this paper is to present new approach in automatic tool path generation in contour milling based on genetic algorithm and bitmap representation of work piece and additional resources. It deals with the pro...