Intellectual service quality: the economic and legal meaning.
Journal Title: Економічна теорія та право - Year 2018, Vol 2, Issue 33
Abstract
The article analyzes consumer-oriented and production approaches to evaluation of intellectual service quality. The author substantiates specific features of intellectual services: consumer perception of quality; resource, process and resultative quality; quality of intellectual labor. Having defined expenses for intellectual services as investments in knowledge resources, the author reveals the content of an investment component of their quality. The author has indicated network, personalized and innovative components of the quality. The author has substantiated institutional criteria, the content and levels of social norms of the quality: international, national, regional, intra-firm, individual and contractual.
Authors and Affiliations
Ольга Вікторівна Ярмак
Keywords
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- EP ID EP407349
- DOI 10.31359/2411-5584-2018-33-2-108
- Views 90
- Downloads 0
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