Intercultural Education and Tourism-Service Communication Management and Shock Management- Case study based on Poznan University College of Business 2008-2010
Journal Title: Journal of Tourism and Services - Year 2011, Vol 2, Issue 2
Abstract
The general aim of this paper is to identify and address the problems of culture shock experienced by foreign students in Poland in their first settlement years. The author elaborates on how a business college can assist foreign students to acquire business and management competencies. Foreign students in Poland experience various level of culture shock during their settlement year. Reaction to weather/climatic differences, language barriers, colour of skin, dressing styles, different interpretation of communication messages, adjusting to importance of schedule, to new rules and regulations and governmental policies, relationship differences can cause culture shock. Effective management of culture shock can help in making a foreign country a place to effectively study, acquire competencies and succeed. Culture shock experiences are usually inevitable. Internalizing the right mindset to face it with proper education management approaches are the first steps to effectively deal with its challenges to jointly benefit foreign students and their chosen university.
Authors and Affiliations
Peter Odrakiewicz
Keywords
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