Investigation Status on Service Quality of University Library
Journal Title: Scholars Journal of Economics, Business and Management - Year 2017, Vol 4, Issue 7
Abstract
Abstract:Library is one of the most important institutions disseminating information, and its service quality will affect reader satisfaction degree, information delivery, and even scientific progress and social development. In this paper, the main factors associated with service quality, evaluation system of service quality and the investigation status of service quality at Chinese university libraries were discussed briefly. This objective is to provide some reference for improving libraries’ service quality. Keywords:service quality, investigation status, university libraries
Authors and Affiliations
Changmin Liao
Keywords
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