ISO Implementation: A Case Study for an Indian Automobile Industry
Journal Title: International journal of Emerging Trends in Science and Technology - Year 2017, Vol 4, Issue 6
Abstract
Every manufacturing organization is concerned with the quality of its products, while it is very important that quality requirements be satisfied and production schedules be met. It is equally important that the finished product meets established specification, because customer’s satisfaction is derived from quality products and services. Customers are the source of income to manufacturing and service companies. So customer's relation is important in Quality Management. Since income of the company is direct function of customer satisfaction, a lot of studies have been devoted to effects of quality on customer satisfaction. In September 2000, ISO compulsory formally introduced IS0 9001:2000, which may make the entire previous certificate redundant. This paper highlights the case study of ISO 9001:2000 in an Indian automobile industry
Authors and Affiliations
Ashwani Sharma
Keywords
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