ISO STANDARD IN THE FIELD OF LEARNING SERVICES AND THE PROSPECT OF ITS APPLICATION IN RUSSIA
Journal Title: International Journal for Quality Research - Year 2015, Vol 9, Issue 3
Abstract
The article considers peculiarities and the prospect of the practical implementation of a rather new standard developed by ISO and adopted in Russia. The objective of ISO 29990:2010 is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers and their clients in the design, development and delivery of non-formal education and training.
A STUDY OF SERVICE QUALITY OF BLOOD BANKS
Indian blood transfusion service industry is not able to meet the needs of the society and is still reliant, at least partially, on professional donors. Hence, major focus has to be on encouraging voluntary donors and in...
QUALITY MANAGEMENT SYSTEM IN CLINICAL LABORATORIES ACCORDING TO THE ISO 15189:2007 STANDARD - EVALUATION OF THE BENEFITS OF IMPLEMENTATION IN AN ASSISTED REPRODUCTION LABORATORY
Biomedical science is a sensitive discipline and presents unique challenges due to its social character, continuous development and competitiveness. The issue of quality management systems andaccreditation is gaining inc...
NEW APPROACH FOR MEASUREMENT OF THE EFFICIENCY OF Cpm AND Cpmk CONTROL CHARTS
Process capability analysis is a very effective way for improving process quality by relating process variation to customer requirements. It compares the output of a process to the specification limits by using process c...
PERCEPTION OF CUSTOMER SATISFACTION AND HEALTHCARE SERVICE QUALITY IN THE CONTEXT OF BANGLADESH
Purpose – Healthcare service quality and customer satisfaction have been a major research issue over the decade. Customer satisfaction has been measured by different researchers under varied environment. As environment v...
REALITY AND EXPECTANCIES OF INDEPENDENT ASSESSMENT AND CERTIFICATION OF QUALIFICATIONS THE RESULTS OF MONITORING, AUTUMN 2014
The monitoring of an independent assessment and certification of qualifications held by the Pastukhov Academy in the framework of the project of Federal Service for Supervision in the Sphere of Science and Education (Ros...