Key performance indicators in hospital based on balanced scorecard model
Journal Title: Journal of Health Management and Informatics - Year 2017, Vol 4, Issue 1
Abstract
Introduction: Performance measurement is receiving increasing verification all over the world. Nowadays in a lot of organizations, irrespective of their type or size, performance evaluation is the main concern and a key issue for top administrators. The purpose of this study is to organize suitable key performance indicators (KPIs) for hospitals’ performance evaluation based on the balanced scorecard (BSC). Method: This is a mixed method study. In order to identify the hospital’s performance indicators (HPI), first related literature was reviewed and then the experts’ panel and Delphi method were used. In this study, two rounds were needed for the desired level of consensus. The experts rated the importance of the indicators, on a five-point Likert scale. In the consensus calculation, the consensus percentage was calculated by classifying the values 1-3 as not important (0) and 4-5 to (1) as important. Simple additive weighting technique was used to rank the indicators and select hospital’s KPIs. The data were analyzed by Excel 2010 software. Results: About 218 indicators were obtained from a review of selected literature. Through internal expert panel, 77 indicators were selected. Finally, 22 were selected for KPIs of hospitals. Ten indicators were selected in internal process perspective and 5, 4, and 3 indicators in finance, learning and growth, and customer, respectively. Conclusion: This model can be a useful tool for evaluating and comparing the performance of hospitals. However, this model is flexible and can be adjusted according to differences in the target hospitals. This study can be beneficial for hospital administrators and it can help them to change their perspective about performance evaluation.
Authors and Affiliations
Hamed Rahimi, Zahra Kavosi, Payam Shojaei, Erfan Kharazmi
Health transformation plan: Goals achievement in Nemazee hospital
Introduction: The main purpose of this study was to assess fulfillment of goals about “Health Transformation Plan (HTP) of Ministry of Health, Treatment and Medical Education” from the perspective of managers, which is a...
Knowledge Acquisition for Diagnosis of Skin Diseases as an Initial Platform for an Expert System
Background: The diagnosis of skin diseases, especially in patients suffering from more than one disease or having similar symptoms, is very complex and access to the knowledge of skin diseases makes the design of an expe...
The Eight Principles of Medical Librarians in the Health Systems
The access to health information for all people is the fundamental goal of the World Health Organization (WHO). It comes true when both health professionals and patients as beneficiaries have access to health information...
Rational Prescription of Drug in Iran: Statistics and Trends for Policymakers
Background: Medicine is considered as strategic goods worldwide and, therefore, a huge amount of health care budget is spent on it. To prepare universal access to appropriate health services and achieve the health-relate...
The Prevalence of Ta’zir Medical Offences before and after the Implementation of Healthcare Reform Program (2013-2016): The Case of Shiraz University of Medical Sciences
Introduction: There are different problem-solving courts for prosecuting medical offences due to the broadness of healthcare sector as well as the variety of offences in this sector. One of these courts in Iran is the Co...