Khaan Bank Customer Satisfaction of Mongolia
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2020, Vol 4, Issue 1
Abstract
The Mongolian banking sector is one of the most complex and widespread sectors of the economy of Mongolia. As a result of globalization, the world is becoming smaller and business is larger. Due to the growth of technology, customer demand in the banking sector is growing day by day. In this regard, customer satisfaction has become a key aspect of the banking business. The main goal of the study is to find out the level of customer satisfaction with the services offered by Khaan Bank KB and to give several possible suggestions for improving the quality of service. This study was based on Ulaanbaatar, the Han Uul sector of the KB. Data were collected from primary and secondary sources. In terms of results, overall customer satisfaction is above average, but not excellent. The bank should emphasize the reputation of customer satisfaction and take further steps to improve the quality of service. Baigali Ganbaatar | Tsetsegmaa Ganbayar | Nyamsuren Delgertsogt "Khaan Bank Customer Satisfaction of Mongolia" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019, URL: https://www.ijtsrd.com/papers/ijtsrd29779.pdf Paper URL: https://www.ijtsrd.com/management/management-development/29779/khaan-bank-customer-satisfaction-of-mongolia/baigali-ganbaatar
Authors and Affiliations
Baigali Ganbaatar | Tsetsegmaa Ganbayar | Nyamsuren Delgertsogt
A Comparative Study on Mutual Funds
Indian Mutual Fund industry offers a plethora of schemes and serves broadly all type of investors. The range of products includes equity funds, debt, liquid, gilt and balanced funds. There are also meant exclusively for...
Progressive Learning through Digital Transformation Reshaping Learning Facility
Education is the method of facilitating learning, or the acquisition of knowledge and development of the abilities of the mind. Education implies to discipline and development by means of study and learning. One of the f...
LAN Based HF Radio Simulator An Approach to Develop an Early Prototype for Long Distance Radio Communication
Communication is considered one of the most decisive factors in winning a battle. That’s why every nation is very well focused to enhance its communication facilities. High Frequency HF radio communication system is a ma...
Anti Microbiological Assay Test or Antibiotic Assay Test of Pharmaceutical Preparation Containing Antibiotics using 'Cylinder Plate Method'
In this paper, we are going to discuss the anti microbiological assay of the antibiotics. Aim of this paper is to predict the potency of the antibiotic preparation in reference with the working standard of the antibiotic...
Black Money and its Impact on Indian Economy
In the present era, issue of BLACK MONEY has come into forefront of the society with active participation of our youth and parliament. Government took various steps about the problem of Black money. The main aim of this...