KINERJA KLINIS SEBAGAI PREDIKTOR KEPUASAN PASIEN DENGAN MODERASI PRIORITAS KEGAWATAN PASIEN
Journal Title: Jurnal Economia - Year 2017, Vol 13, Issue 2
Abstract
Abstract: Clinical Performance as Predictor of Patient Satisfaction with Moderation of Patient Priorities. This study objective is to determine satisfaction predictors of clinical performance with triage as moderation. This research utilizes cross sectional observation. The research subject was 479 which are the patients, families, patient confidants in the ED of Orthopedic Hospital Soeharso. The hypotheses are tested using regression analysis and moderated regression analysis (MRA) approach. The results depict the satisfaction level up to 42.8% by all predictors of clinical performance. MRA result concluded that the triage variable of the patient can not be moderating variable. Satisfaction predictor, i.e., nursing, physician, and the waiting time, significantly influences the patient satisfaction. Otherwise, Registration factors and advanced/discharge have no influence on satisfaction. Triage as moderating of patient satisfaction is not supported.
Authors and Affiliations
Kshanti Adhitya, Wisnu Untoro
Keywords
Related Articles
- EP ID EP219450
- DOI 10.21831/economia.v13i2.11011
- Views 125
- Downloads 0
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