Knowledge Development and Service Efficiency in the Healthcare Sector in Rivers State, Nigeria
Journal Title: International Journal of Social Science And Human Research - Year 2022, Vol 5, Issue 11
Abstract
The purpose of this study was to examine the relationship between knowledge development and service efficiency in the healthcare sector in Rivers State, Nigeria. The study adopted the explanatory and quantitative method through the adoption of cross-sectional survey design. And conducted in some healthcare facilities in Port Harcourt, Rivers State, Nigeria. A sample size of One hundred and fifty-two (152) staff was derived from a population of two hundred and forty-eight staff of the healthcare facilities for the study using Krejcie and Morgan determination table as sampling technique. Data collection was gathered through structured closed ended questionnaire and analysed using the Pearson Product Moment Correlation Coefficient Statistics and presented with the aid of SPSS version 20.0 for interpretations. The results of analysed data showed that knowledge development significantly correlated positively with the measures of service efficiency in healthcare sector in Rivers State, Nigeria. Relying on the empirical findings, the study concluded that knowledge development has positive significant relationship with service efficiency. The study therefore recommends that knowledge enhancement of employee should be done periodically through training as it enhances employee quality service delivery and innovation.
Authors and Affiliations
Dr. (Mrs) A. E. Bestman, Ibeawuchi-John, Blessing
Keywords
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- EP ID EP712054
- DOI 10.47191/ijsshr/v5-i11-17
- Views 126
- Downloads 0
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