Koncepcja holonowego modelu doskonalenia jakości w małych i średnich przedsiębiorstwach
Journal Title: Zarządzanie Przedsiębiorstwem - Year 2014, Vol 17, Issue 4
Abstract
The article refers to the ability of continuous improvement of processes and their assessment in Polish small and medium-sized enterprises (SMEs). The research problem emerges from the lack of a clear and understandable model of self-assessment for this group of enterprises and also aminimal ability to precisely define areas for improvement. The way to competitiveness in these organizations usually starts with implementation of pro-quality management standards respondent to ISO 9001 standard requirements. The next steps are usually quite chaotic and do not employ a systematic approach and holistic view of an enterprise. Polish Quality Award and EFQM excellence models are too general at this stage of a SME organizations maturity. Thus, the main goal of the authors paper was to develop and verify the idea of a modularized measuring model of an organizations excellence. The article presents the results of literature research, the developed simplified diagram of the theoretical model and, consequently, focused research a revised model of excellence for small and medium-sized enterprises. The model consists of five modules defined by terms as: quality, maintenance, ergonomics and OSH, environment and logistics, and for each of the modules offers six evaluation criteria: policy and strategy, preventive measures, teamwork, staff qualifications, and communication (internal and external).
Authors and Affiliations
Agnieszka Misztal, Marcin Butlewski, Małgorzata Jasiulewicz-Kaczmarek
Keywords
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