Koszty jakości jako czynnik determinujący działania projakościowe w transporcie publicznym
Journal Title: Autobusy. Technika, Eksploatacja, Systemy Transportowe - Year 2016, Vol 199, Issue 9
Abstract
In the article issues concerning nature of quality management in the public transport were discussed and in the synthetic way factors influencing quality costs, with a special focus on travel comfort costs were described. The scope of deliberations included in the article is associated with the thesis, that in Poland a quality is insufficiently implemented in management of public transport resulting from too low Investing in means of transporting after the period of political transformation (since the early 1990s of the last century). In the article the concept of quality costs and the aim of their inventorying were also discussed. Moreover dissertations regarding product quality, which include public transport services - with a particular consideration of public bus transport services were presented.
Authors and Affiliations
Andrzej Abramowicz, Maciej Abramowicz, Karolina Ziółkowska
Keywords
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