Lean Operations Management in the Telecommunications Industry of Ghana: Triggers, Practices and Benefits
Journal Title: Archives of Business Research - Year 2017, Vol 5, Issue 9
Abstract
The purpose of this study was lean operations management, what triggers it, its practices and benefits to an organisation. Data was collected through a structured questionnaire among the departments in Millicom Ghana Limited. The analysis used was descriptive statistics and relative importance index for ranking of indicators. The result indicates the use of lean tools and techniques being the most observed lean operation practice. It was identified that the need to satisfy customers and the need to make savings on operational and capital expense were some of the major triggers for lean operations management journey. It was evident that some of the benefits of lean operations were improvement in revenue, elimination of waste, and savings in operational (OPEX) and capital (CAPEX) expenses. The challenges identified were lack of management support for lean operations, lack of lean training and high employee turnover rate. The paper suggests undertaking of value stream mapping analysis on the entire organisation for the sustenance of lean operations.
Authors and Affiliations
Charles Adusei, Jasper Yao Dunyah, Abdul Karim Seidu
Keywords
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- EP ID EP314075
- DOI 10.14738/abr.59.3699.
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