Logistyczno-marketingowy system tworzenia wartości dla klienta - wybrane elementy
Journal Title: Logistics and Transport - Year 2006, Vol 3, Issue 2
Abstract
High value for a customer leads to the higher coefficient of a customer maintenance. This fact seems to be simple and logical. Nevertheless, surprising as it may be, only few firms deal with the implementation of the mentioned relationship. Similarly, delivering higher value than competitors do, enables a firm to 'capture' the considerable part of consumer's expenses. Additionally, firms which deliver higher value, usually, have more profitable structure of costs than their competitors. It takes place because these firms pay more attention to the rationalization of processes inside the firm (processes creating value) and fulfill customers' requirements better. Both, proper relations between co-workers and smaller coefficient of staff rotation are very characteristic of the firms delivering higher value. Enthusiastic workers can build positive relations with customers. Furthermore, they are the stimulating source of valuable ideas of how to operate a firm better, how to improve communication within a firm, or, finally, how to increase mutual reliability. Obviously, the firms delivering higher value tend to develop quicker and give better profits. What is more, delivering higher value for a customer has a huge impact on generating the success of a firm. The essential area of competing in here is the formation of logistic-marketing system to create a value for a customer. A firm should unceasingly aim at improving the results achieved, and, at the same time, at decreasing the risk of mistakes. The given article characterizes these problems presenting the logistic-marketing structure of a value chain and touching the question of logistic quality and perfection.
Authors and Affiliations
Tadeusz Pokusa
Keywords
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