Managers’ Emotional Intelligence Skills and Organisational Performance in Selected Telecommunication Companies in Lagos State, Nigeria
Journal Title: The Millennium University Journal - Year 2019, Vol 4, Issue 1
Abstract
This study examines emotional intelligence skills and organisational performance in the Nigerian telecommunication sector. To achieve the objective of the study, survey research design was used for data collection. The study relied heavily on quantitative method by using a structured questionnaire which was administered on the employees of three selected telecommunication companies, MTN Nigeria, Airtel and Globacom at their Head offices respectively. The study adopted stratified sampling technique to administer Five hundred and thirty-three (533) questionnaires with three hundred and forty-two (342) (i.e. 64 percent) valid responses. The Cronbach’s Alpha reliability test of all the variables indicated 0.87. Data gathered were analyzed through descriptive and inferential statistics. The findings revealed that Managers’ emotional intelligence skills have no significant effect on organisational performance. The implication of this finding is that most managers in private sector tends to be interested in regulations, monitoring and evaluating subordinate’s performance without caring for their feelings and emotions. Therefore, it is recommended that the telecommunication companies should expose their managers to trainings that focus on the acquisition of emotional intelligence skills all in a bid to achieve their corporate objectives.
Authors and Affiliations
Francis Chukwudike Anyim PhD Department of Employment Relations and Human Resource Management University of Lagos, Akoka, Yaba, Lagos, Nigeria E-mail: fanyim@unilag. edu. ng Ayodeji Ilesanmi Department of Employment Relations and Human Resource Management, University of Lagos, Akoka, Yaba, Lagos, Nigeria E-mail: ayoson@yahoo. com
Keywords
Related Articles
- EP ID EP690932
- DOI -
- Views 292
- Downloads 0
Impact of Rural Development Scheme of Islami Bank Bangladesh Limited (IBBL) Upon Economic Development of the Rural Poor of Bangladesh
Bangladesh, the smallest but populous country in the South Asia region with 160 million people, More than 60% of its citizens live in the villages, and 50% of the total population depends on agriculture. Rural people als...
The Impact of Environmental and Social Disclosures on the Financial Performance of Oil and Gas Companies in Nigeria
This paper critically examines the effect of environmental and social disclosures on the financial performance of oil and gas companies in Nigeria. The study is crucial as it describes the level of environmental and soci...
An Analysis of Socio-Economic Condition of Female Readymade Garments’ (RMG) Workers in Dhaka City
The RMG sector of Bangladesh is playing a vital role to generate massive employment, particularly a significant portion of female workers are engaged in this sector. Therefore, this industry is treated as a leading contr...
Audit Committee and Earnings Management in Quoted Manufacturing Firms in Nigeria
This study evaluates the audit committee impact on earnings management of listed manufacturing companies in Nigeria. The study uses secondary data which were extracted from ten (10) sampled manufacturing firms listed in...
Managers’ Emotional Intelligence Skills and Organisational Performance in Selected Telecommunication Companies in Lagos State, Nigeria
This study examines emotional intelligence skills and organisational performance in the Nigerian telecommunication sector. To achieve the objective of the study, survey research design was used for data collection. The s...