Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management
Journal Title: Journal of Information Systems Engineering & Management - Year 2017, Vol 2, Issue 1
Abstract
This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. This approach utilizes fundamental nuances of services management guides, such as CMMI for Services, COBIT, ISO 20000, ITIL and MPS.BR for Services; it studies harmonically Availability and Continuity Management, as most part of the guides also do. This work has its importance because it keeps a good flow in the database and improves the agility of the systems in the accredited clinics in the health plan.
Authors and Affiliations
Leonardo Bastos Pontes, Adriano Bessa Albuquerque
Keywords
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- EP ID EP349863
- DOI 10.20897/jisem.201701
- Views 129
- Downloads 0
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