Managing Work Requests to Improve Level of Building Maintenance Services
Journal Title: International Journal of Current Science Research and Review - Year 2024, Vol 7, Issue 07
Abstract
Building and Facilities Maintenance Section is one of the sections in Infrastructure Facilities Department in PT.ABC that deals with the maintenance and operation of building facilities in non-PIT areas. PT. Sumber Karya Utama is the contractor appointed to carry out the building maintenance contracts. In contrast to the KPI of 90% for Work Request completion, the total incoming WR addressed to the section has a completion rate of 65% every month. Delays in completing Work Request work are due to the fact that there has not been a structured work schedule made, the planner have difficulty making Work Order work plans is because the WR descriptions are random and the work locations are spread out. The Building Maintenance Section developed a Standard Operation Procedure (SOP) for writing Work Request to standardize writing descriptions to the main job, so the planner could assess, identify and making categorized of the type of work item into work group items easily. To establish a work schedule, prioritize work group items using the SMART method. The data used are list of work items, work groups, alternatives, criteria, and weighting. The sequence of work schedules runs effectively by implementing a division into 5 work areas so that work schedules are made per work area. By implementing work priority references and dividing the area into 5 work areas, WO work can be completed on time, more fairly distributed, efficiently completed, and acceptable to all parties involved, thereby improving the performance and quality of services provided to customers, as well as ensuring that building maintenance runs smoothly and continues to function properly.
Authors and Affiliations
Onny Sudarwanto, Gatot Yudoko,
Keywords
Related Articles
- EP ID EP740527
- DOI 10.47191/ijcsrr/V7-i7-50
- Views 28
- Downloads 1
From Blackboards to Gadgets: Unveiling Academic Dynamics and Digital Landscapes in Far Eastern University-Manila through the Integration of Technology in Classrooms
The researchers ought to shed light on the importance of educational technology in the student’s academic performance by looking into how students perceive the integration of educational technology in Far Eastern Univers...
The Relationship between Ethnoscience and Creative Thinking Skills to Support 21st Century Learning for High School Student in West Sulawesi: Literature Review
21st century learning is student-centered learning that emphasizes improving creative thinking skills. This study was conducted with the aim of examining the relationship between ethnoscience and creative thinking skills...
Negative Effects of Business-Driven Influence and Sequences in Vocational Education
Under the plausible pretext that vocational education should serve local businesses, certain negative effects are observed over time, especially where business has an extremely powerful influence on it. Problems detected...
Maternal Characteristics and Iron Intake as a Factors of Iron Deficiency Anemia among Pregnant Women
Pregnancy is a critical period for fetal growth and development, nutritional issues can significantly affect both maternal and fetal health. This phase is marked by increased nutritional needs to support fetal developmen...
Factors Influencing the Participation of Mothers with Toddlers Aged 2-12 Months in the Pneumococcal Conjugate Vaccine Program in Metro, Lampung, Indonesia
Pneumonia (pneumonitis) is an infectious disease that often attacks children under five. One way to prevent and control pneumonia cases is through the Pneumococcal Conjugate Vaccine (PCV) immunization program targeting t...