Abstract

In organize to be a competitor in the global market; companies must study the principal examples of quality. The key to success as identified by these examples is to recognize the importance of innovation and excellence; thus, the concept of Quality Management should be the driving force behind the changes taking place within today’s organizations. This paper scrutinizes the rudiments of self-assessment as a tool of Quality Management and examines its potential for achieving excellence in higher education and improving performance of higher education institutions. Organizations worldwide have been exploring ways to improve business practices to gain competitive edge. With increasing expectations of students, industry and other stakeholders, educational institutions are looking for ways to stay relevant and responsive to the demand for quality programmes, educational outcomes and services. Hence, providing the challenges, context and motivation for the journey, it demonstrates how its Model (framework) for quality management and organizational excellence, efforts and achievements will facilitate the technical educational institution in moving it closer to its vision of building a world-class technical education institution for the knowledge-based economy. In view of the above, this study was carried out. The findings of this paper are a proposed intangible model which consists of Quality Management significant achievement factors implementation and its impact of higher education institutions performance.

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