Mapping the Healthcare Service Quality Domain: A Bibliometric Analysis
Journal Title: Journal of Clinical and Diagnostic Research - Year 2018, Vol 12, Issue 8
Abstract
ABSTRACT Introduction: Quality in healthcare services has become a subject of study, acquiring a special connotation for both individual and collective health services. Aim: To examine the scientific literature on healthcare service quality indexed in SCOPUS between 1994 and 2015. Materials and Methods: A bibliometric study was conducted using the SCOPUS database along with a structured search equation. A total of 256 academic publications were retrieved and analysed for quantity, quality and structure bibliometric indicators. Results: The interest in the present topic has been increasing exponentially during the past years. The year of 2014 was the most productive period, with 34 research papers published. Likewise, it is worth noting that the existing literature has focused on quality and satisfaction-related issues. Conclusion: Studies conducted between 1994 and 2015 aimed to measure the level of satisfaction among the users of healthcare services using the SERVQUAL model, proving its applicability for quality management in healthcare.
Authors and Affiliations
Alejandro Valencia-Arias, Lemy Bran Piedrahita, Alejandra Botero Zapata, Martha Benjumea, Lucia Palacios Moya
Keywords
Related Articles
- EP ID EP524147
- DOI 10.7860/JCDR/2018/30361.11863
- Views 66
- Downloads 0
Financial Burden, Depression and Coping Strategies among Parents of Children Admitted to Paediatric Intensive Care Unit (PICU)
ABSTRACT Introduction: In India, direct out of pocket expenditure on healthcare is about 70%. Taking care of an ill child is one of the most emotionally draining and difficult tasks a parent can face. Pursuing social sup...
Optic Disc Melanocytoma Associated with Choroidal Neovascular Membrane: An Unusual Presentation
ABSTRACT Optic disc melanocytoma is a unilateral benign lesion of the optic nerve head, rarely causing visual disturbances. Vascular changes causing central retinal vein occlusion, compressive or mechanical effects of th...
Comparative Study of Scores for Prediction of Coronary Artery Disease Severity: Evaluation of a Newly Formulated CHA2DS2-VASc-HSLp(a) Score
ABSTRACT Introduction: The Framingham Risk Score (FRS) and CHA2DS2-VASc scores include risk factors for the development of Coronary Artery Disease (CAD). On review of literature, one study concluded that CHADS2, CHA2DS2-...
Medical Therapy, A Better Alternative to Micro Lymphatic-Venous Anastomosis in Advanced Lymphoedema of the Leg: Review of Some Cases
ABSTRACT Advanced lymphoedema of leg is frequently encountered in clinical practice. Chronic inflammation and fibrosis are the histological hallmarks of lymphoedema. This article presents three case reports. Two patients...
Foreign Body in Rectum: Case Management and Review of Literature
ABSTRACT General surgeons not so often encounter rectal foreign body; but its incidence is now increasing. Males are the common victim in both child and adult age group. Management can be challenging for the treating sur...