Mapping the Healthcare Service Quality Domain: A Bibliometric Analysis
Journal Title: Journal of Clinical and Diagnostic Research - Year 2018, Vol 12, Issue 8
Abstract
ABSTRACT Introduction: Quality in healthcare services has become a subject of study, acquiring a special connotation for both individual and collective health services. Aim: To examine the scientific literature on healthcare service quality indexed in SCOPUS between 1994 and 2015. Materials and Methods: A bibliometric study was conducted using the SCOPUS database along with a structured search equation. A total of 256 academic publications were retrieved and analysed for quantity, quality and structure bibliometric indicators. Results: The interest in the present topic has been increasing exponentially during the past years. The year of 2014 was the most productive period, with 34 research papers published. Likewise, it is worth noting that the existing literature has focused on quality and satisfaction-related issues. Conclusion: Studies conducted between 1994 and 2015 aimed to measure the level of satisfaction among the users of healthcare services using the SERVQUAL model, proving its applicability for quality management in healthcare.
Authors and Affiliations
Alejandro Valencia-Arias, Lemy Bran Piedrahita, Alejandra Botero Zapata, Martha Benjumea, Lucia Palacios Moya
Keywords
Related Articles
- EP ID EP524147
- DOI 10.7860/JCDR/2018/30361.11863
- Views 78
- Downloads 0
Postpartum Page Kidney Secondary to HELLP Syndrome
ABSTRACT Page Kidney is a unique clinical entity causing hypertension secondary to external renal compression. We report the case of a female patient who was antenatally diagnosed to have HELLP syndrome and subsequently...
An Immunohistochemical Study of Anaplastic Lymphoma Kinase and Epidermal Growth Factor Receptor Mutation in Non-Small Cell Lung Carcinoma
Introduction: Lung cancer is one of the leading causes of cancer related death. Targeted treatment for specific markers may help in reducing the cancer related morbidity and mortality. Aim: To study expression of Anaplas...
Reinforcement of Aluminum Oxide Filler on the Flexural Strength of Different Types of Denture Base Resins: An In vitro Study
Introduction: Acrylic resins have been used extensively for the fabrication of denture bases because of their aesthetic qualities, ease of manipulation and repairability. Flexural fatigue of the denture base has been sho...
Left Atrial Volume Index: As a Predictor of Early In-Hospital Major Adverse Cardiovascular Events in Acute Coronary Syndrome
ABSTRACT Introduction: Raised Left Atrial Volume Index (LAVI) is considered as an important predictor of poor outcome in patients having acute coronary syndrome. Aim: To study LAVI as a predictor of early in-hospital maj...
Assessing the Impact of a Structured Tuberculosis Training Activity on the Knowledge and Attitude of Community Volunteers
ABSTRACT Introduction: With the paucity of health workforce for Tuberculosis (TB) in India a cadre of trained community volunteers can effectively contribute to the prevention and control of TB in a particular community....