MEASUREMENT AND ANALYSIS OF RESULTS: BASIC QUALITOLOGICAL TECHNOLOGY OF ISO 9001: 2008 FOR IMPROVING THE QUALITY OF HOSPITAL SERVICES
Journal Title: Българско списание за обществено здраве (Bulgarian Journal of Public Health) - Year 2017, Vol 0, Issue 4
Abstract
The author of the article emphasizes the importance of the qualitological technology „systematic measurement and analysis of results“ for the successful operation of the Quality Management Model in Hospitals. The management actions arising from this technology and the issues that need to be addressed when planning monitoring and measuring the quality of hospital care are clearly outlined in a six-component list. Detailed conditions, sources of information and techniques for monitoring and measuring the satisfaction of patients, hospital staff, hospital owners, providers of the materials and services necessary for the operation of the hospital, and the public from the quality of the hospital care provided are discussed in detail. A systematic approach is presented in organizing and conducting internal audits and in the planning and implementation of preventive and corrective actions to prevent the emergence of inconsistencies or to remove existing ones in the quality of hospital care.
Authors and Affiliations
Marin Penkov
Keywords
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