MEASUREMENT OF ORGANIZATIONAL CULTURE IN PUBLIC ADMINISTRATION: CASE STUDY OF 5 MUNICIPALITIES IN BOSNIA AND HERZEGOVINA
Journal Title: International Journal for Quality Research - Year 2017, Vol 11, Issue 3
Abstract
: Public administration is classified into a specific organizational form that follows the development of all civilizations. Today, more than ever, we deal with creating a new model of public administration. The reform of public administration intends to achieve the model adjusted to the needs of society, based on lawful solutions, and real conditions. The EU integration process puts a pressure on public administration to deliver better service, with more and more demands to increase the skills of employees, to make performance of duties and tasks more effective, adhering to the principles of good governance. This paper presents a study of administrative body's organizational culture, based on the selected standpoint that the organizational culture is defined as a set of values, norms and beliefs in which the servants in administrative body share the same opinion. This brought ten characteristic values that can be shaped into the mission of observed local self-government (public administration) unit. We tried to estimate through this research how civil servants perceive these ten values, and whether they like it or not.
Authors and Affiliations
Sabahudin Jašarević, Džeraldina Miličević, Safet Brdarević, Samir Lemeš
Keywords
Related Articles
- EP ID EP221094
- DOI 10.18421/IJQR11.03-11
- Views 72
- Downloads 0
ECONOMIC-STATISTICAL DESIGN OF DOUBLE SAMPLING S CONTROL CHART
In this study, an economic-statistical design of the double sampling (DS) s chart is investigated. The optimal design parameters of the DS s chart are obtained by minimizing the cost subject to statistical constraints. T...
ROLE OF SOCIO-PSYCHOLOGICAL FACTORS OF SATISFACTION WITH EDUCATION IN THE QUALITY ASSESSMENT OF UNIVERSITY
The aim of the research was to evaluate role of socio-psychological factors of satisfaction with university education. Study was conducted in 2 stages. On the first stage data were obtained from 350 respondents, on the s...
COMPARATIVE ANALYSIS OF INNOVATION PERFORMANCE IN CERTIFIED FIRMS IN MONTENEGRO AND REPUBLIC OF SRPSKA
Research subjects of this study are certified companies and their commitment to innovation, as well as their own development and implementation of innovation. Certified companies are those companies that have set one or...
MONITORING, MEASUREMENT, ANALYSIS AND REVIEW IN POLISH AND MONTENEGRIN ORGANIZATIONS ACCORDING TO THE ISO 9004 MANAGEMENT MATURITY MODEL
The paper is result of studies conducted at the Center for Quality-Faculty of Mechanical Engineering-Podgorica and it specifically includes a detailed study and analysis of literature sources concerning innovation, quali...
Implementation of MID in Slovak Republic
This research is a part of ETIQUM Tempus Project which is focused on development of training courses in the field of quality management and metrology. The article covers the analyse of steps which were required for trans...