Measurement of Quality of Educational Hospital Services by the SERVQUAL Model: The Iranian Patients' Perspective.
Journal Title: Electronic Physician - Year 2016, Vol 8, Issue 3
Abstract
The main mission of hospitals in any health system is to deliver high quality healthcare for patients and meet their needs and expectations. The aim of the current study was to assess the quality of the service of educational hospitals affiliated with Kermanshah University of Medical Sciences in 2015, from the perspective of patients.
Authors and Affiliations
Satar Rezaei, Behzad Karami Matin, Khalil Moradi, Behroz Bijan, Masoud Fallahi, Behnam Shokati, Hamid Saeidi
Keywords
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- EP ID EP112415
- DOI 10.19082/2101
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