MEASURING EFFICIENCY AND BENCHMARKING CLASSIFIED TWO - FIVE STAR HOTELS IN NAIROBI AND MOMBASA, KENYA
Journal Title: Africa International Journal of Management Education and Governance - Year 2017, Vol 2, Issue 2
Abstract
The purpose of this study was to measure the relative efficiency of the hotels in Nairobi and Mombasa using Data Envelopment Analysis. The study was a longitudinal survey in which data are collected for periods; 2007, 2008 and. The study was limited to two-five star hotels. The study sample consisted of 36 hotels. The results revealed that technical inefficiencies of the hotels were mainly due to the pure technical inefficiencies rather than the scale inefficiencies.
Authors and Affiliations
Methuselah Bichage Gesage, Diana Mukwate Muchai, Keren Mburugu
Keywords
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- EP ID EP234289
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