MEASURING EFFICIENCY AND BENCHMARKING CLASSIFIED TWO - FIVE STAR HOTELS IN NAIROBI AND MOMBASA, KENYA
Journal Title: Africa International Journal of Management Education and Governance - Year 2017, Vol 2, Issue 2
Abstract
The purpose of this study was to measure the relative efficiency of the hotels in Nairobi and Mombasa using Data Envelopment Analysis. The study was a longitudinal survey in which data are collected for periods; 2007, 2008 and. The study was limited to two-five star hotels. The study sample consisted of 36 hotels. The results revealed that technical inefficiencies of the hotels were mainly due to the pure technical inefficiencies rather than the scale inefficiencies.
Authors and Affiliations
Methuselah Bichage Gesage, Diana Mukwate Muchai, Keren Mburugu
Keywords
Related Articles
- EP ID EP234289
- DOI -
- Views 116
- Downloads 0
HUMAN RESOURCE MANAGEMENT PRACTICES AND PERFORMANCE OF EMPLOYEES IN AGRICULTURAL SECTOR; A Study of Kenya Agriculture Livestock Research Organization (KALRO) Katumani Station – Machakos County)
The purpose of this study was to evaluate HRM practices affecting employees in the Agricultural Sector. The study specifically sought to establish how HRM practices are integrated in Kenya Agriculture Livestock Research...
Training and Development Practices in Public and Private Banks: A Comparative Study of Kenya and India
This paper was set to examine training and development in the banking sector and reaffirm the investment in training and development. In line with the assertion made by the literature and the evidences gathered in the pr...
Role of New Media in Responsible Journalism in Kenya: A Case Study of Kenyan Bloggers. Vincent Mukangayi Achando- Kisii University
The advent of new media has completely revolutionalised journalism in the world and particularly in Kenya, with regard to sourcing dissemination and consumption of information is concerned. This is pegged on the advancem...
AN EXPLORATION OF INNOVATION STRATEGIES ADOPTED BY TELECOMMUNICATION SERVICE PROVIDERS FOR COMPETITIVE ADVANTAGE IN KENYA: A STUDY OF AIRTEL KENYA
Innovation strategy provides a clear direction and focuses the effort of the entire organization on a common innovation goal. This study seeks to investigate the innovation strategies adopted by telecommunication service...
Organizational Restructuring Effect on Competitive Advantage of Catholic Mission Hospitals in Nyeri County, Kenya.
In the recent years, the health sector has experienced escalating health care costs which have made the health care service providers seek for ways of continuously staying competitive to provide quality services to its c...