Modeling and implementation of sequencing of tasks to Maximize the Processing in an organization
Journal Title: INTERNATIONAL JOURNAL OF COMPUTERS & TECHNOLOGY - Year 2013, Vol 12, Issue 2
Abstract
The main objective of this work is to conceive a practical approach to improve customer’s satisfaction which is generally considered as the pillar of the development of customer fidelity for the company. It is necessary to have a platform which we master to manage to satisfy the customer by studying its needs, by having the capacity to be close and serving him for the shortest deadlines.The waiting time before being served is systematically badly noted by the customers and can cause their dissatisfactions. For that, it is necessary to find a way to decrease the dissatisfaction of the customer by improving the service.We propose in this work, a simple and practical approach for modeling and implementation of a sequencing of tasks to maximize the processing in an organization. This approach respects the constraints of the organization and eliminates any shape of wasting of time at the level of service. She can be personalized for any company, as long as an organizational structure including the actors is defined, the authorities as well as the skills required for every participant in the organization.The problem is mathematically modeled by an integer linear programming and in series solved numerically by respecting rules of priority at the level of the departments. At the end, practical examples to illustrate the work are given.
Authors and Affiliations
A. Namir, Amina EL Kebbaj, R. Namir, S. Ezzbady
Keywords
Related Articles
- EP ID EP650414
- DOI 10.24297/ijct.v12i2.3320
- Views 81
- Downloads 0
LOAD BALANCING ISSUES AND ITS SOLUTION IN CLOUD COMPUTING: A REVIEW
Cloud computing is an emerging paradigm in the computer industry where the computing is moved to a cloud of computers. Cloud computing is a way to increase the capacity or add capabilities dynamically without investing i...
An Adaptive and Interactive Agent Based ITS for Cognitive Skill Prediction and Improvement
This paper proposes an adaptive and interactive agent based intelligent tutoring system for cognitive ability realization and improvement (ITSCARE - Intelligent Tutoring System for Cognitive Ability Realization and Impro...
A Content Based Approach to Medical X-Ray Image Retrieval using Texture Features
Of late, the amount of digital X-ray images that are produced in hospitals is increasing incredibly fast. Efficient storing, processing and retrieving of X-ray images have thus become an important research topic. With th...
Impact of using Infinity-Norm with Initial Radius on Performance and Complexity of SD Algorithm in MIMO systems
 In recent years, the iterative decoding techniques have played a role in improving the performance (e.g., bit error rate) and reducing the complexity of various digital communication systems. Techniques of Multiple-Inp...
Highly Scalable Network Management Solution Using Cassandra
With the current emphasis on Big Data, NOSQL databases have surged in popularity. These databases are claimed to perform better than SQL databases. The traditional database is designed for the structured data and the com...