Modeling in Assessing the Level of Logistics Service
Journal Title: Проблеми економіки - Year 2014, Vol 2014, Issue 3
Abstract
The article deals with the problem of estimating the actual level of logistics service of companies. It is shown that, despite the rather large number of scientific and practical literature on the subject, there are a number of issues that require further investigation and clarification. Logistic Services is a set of services that are provided in the order, purchase, delivery and maintenance of enterprise. There are various ways of estimating the level of logistics services through a range of economic-mathematical methods and models, but the ever-changing business conditions require them to improve or develop new ones. This paper presents a comprehensive evaluation index of logistics service, which integrates its (logistics services) private performance and is calculated as a convolution on the total efficiency of the linear priority of these indicators. Calculation of the complex index consists of the following steps: identification of particular indicators and the construction of the hierarchical structure of the complex index; receive data for a certain period for the study group of consumers; normalization of indicators; the construction of the weight vectors and calculation of the highest level, including the complex. It is shown how to calculate the weight vector in cases where, the opinion of only one expert and consumer groups (or experts) is taken into account. The complexity and duration of the calculations of the complex index depends on a number of particular indicators, which can be configured now. Proposed comprehensive indicator allows the management of the enterprise to obtain a single number that reflects the level of logistics services and takes into account a number of aspects.
Authors and Affiliations
Volodymyr Skitsko
Keywords
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