Multi-Agent Architecture for Implementation of ITIL Processes: Case of Incident Management Process
Journal Title: International Journal of Advanced Computer Science & Applications - Year 2014, Vol 5, Issue 8
Abstract
ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. Upon the adoption of ITIL processes, organizations face many challenges that can lead to increased complexity. In this paper we use the advantages of agent technology to make implementation and use of ITIL processes more efficient, starting by the incident management process.
Authors and Affiliations
Youssef SEKHARA, Hicham MEDROMI, Adil SAYOUTI
Keywords
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- EP ID EP131931
- DOI 10.14569/IJACSA.2014.050812
- Views 72
- Downloads 0
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