Navigating Politeness: The Forms of Polite Sentences between Health Workers and Patients in Padang’s Government Public Hospital
Journal Title: International Journal of Multidisciplinary Research and Analysis - Year 2024, Vol 7, Issue 12
Abstract
The ineffectiveness of communication in health services is reflected in the impoliteness of communication which makes the interaction between health workers and patients disharmonious. Language politeness will create an atmosphere of mutual trust, appreciation, and respect for each other. A harmonious atmosphere will encourage patients to accept the quality of health services with full awareness, so that patient disappointment can be avoided. This study aims to identify the forms of polite sentences that occur between health workers and patients in interaction. The research method used in this study is descriptive qualitative method. The data is obtained by using the observational method, this method is followed by recording and note-taking techniques. Data analysis is explained by using the pragmatic pairing method. The result of this study is explain that health workers most frequently use four types of sentence to express politeness to patients: declarative, imperative, interrogative, and exclamative. Declarative sentences are the most common, as they allow healthcare workers to share information or updates respectfully and courteously, creating a polite and comfortable communication environment. This type of sentence allows the health worker to convey instructions or details about the procedure in an informative yet non-coercive manner.
Authors and Affiliations
Widya Fhitri, Made Sri Satyawati, I Wayan Pastika, I Ketut Artawa
Keywords
Related Articles
- EP ID EP754139
- DOI 10.47191/ijmra/v7-i12-01
- Views 34
- Downloads 0
Impact of Perceived Benefits, Security, and Privacy on Interest in Using E-Wallet in Millennial Generation
This study examines and analyze the effect of perceived usefulness, security, and privacy on interest in using EWallet. Benefits can be interpreted as the extent to which someone in using financial technology in transact...
The Effect of Capital Structure and Liquidity on Investment Decisions with Profitability as Intervening Variable in Manufacturing Companies Listed on Bei
This study aims to examine the effect of capital structure and liquidity on investment decisions with profitability as an intervening variable. The method used in this sampling is purposive sampling. The sample in this s...
Effect of Environmental Impact Assessment and Management on the Economic Growth of Developing Countries. Evidence from Nigeria. (1990-2023).
Environmental Impact Assessment (EIA) and its management have become pivotal tools in balancing developmental goals with sustainable environmental practices, particularly in developing countries like Nigeria. This study...
Consumer Protection in Business Law: Conflict of Norms and its Implications under Article 18 of Law No. 8 of 1999 on Consumer Protection
Consumer protection is an important aspect of business law that often clashes with the principle of freedom of contract. This paper analyzes the conflict between Article 18 of the Consumer Protection Law (UUPK) and Artic...
The Effect of Internal Imagery Training on Increasing the Accuracy of Free Kicks for Young Indonesian Football Athletes Aged 13 Years
This study aims to determine the effect of internal imagery training on increasing the accuracy of free kicks of young Indonesian football athletes aged 13 years. This type of research is an experiment with the design of...