TOTAL QUALITY MANAGEMENT IN EDUCATIONAL INSTITUTIONS: INFLUENCES ON CUSTOMER SATISFACTION
Journal Title: Asian Journal of Management Sciences and Education - Year 2013, Vol 2, Issue 3
Abstract
The study assessed the quality management practicesin the educational institutions in the Kingdom of Bahrain specifically in the areasof instruction, infrastructure, and student services. Furthermore, the study determinedthe level of effectiveness of the total quality management practices in instruction, infrastructure, and student services. There was no relationship between the quality of the practices of the institutions and their level of effectiveness. Furthermore, the problems in connection with the implementation of total quality managementin the schools in the Kingdom of Bahrain were identified. Cited by the majority of the respondents on the main problem in the area of instruction was lack of cooperation among teachers for changes in curriculum design. The majority also cited that the main problem in connection with the total quality management in the area of infrastructure was lack of concern among students for the upkeep of buildings. The main problems in connection with the total quality management practices in the area of student services were non-compliance among students with the schedule of registration, lack ofenthusiasm among students for the leadership training sessions, and inadequacy of equipment for various types of athletic activity. Accordingly, the researcher proposed a number of measures for improving total quality management of schools in the Kingdom of Bahrain. The proposals were expounded under three categories corresponding to the three areas of school operations.
Authors and Affiliations
Aaron Paul M. Pineda
Keywords
Related Articles
- EP ID EP109499
- DOI -
- Views 124
- Downloads 0
DYNAMIC TEACHING AND ASSESSMENT INTERVENTION FOR READING DIFFICULTIES IN EARLY GRADES: EXPERIENCE FROM DODOMA, TANZANIA
The study investigated the power of Dynamic Teaching and Assessment (DTA) in improving reading skills of the pupils with potential risk of reading difficulties in early grades in Tanzanian public primary schools. The stu...
SPORTS AND RELIGION
The purpose of this study was to look at the two concepts Sports and Religion as an essential tool for development, unity and peaceful co-existence. Both of them have laid down rules and encourage team work and d...
MORAL REASONING OF FILIPINO CHILDREN IN CONFLICT WITH THE LAW
This study identifies how children in conflict with the law detained in a youth rehabilitation center justify the crimes they have committed. Interviews conducted in Filipino were done to 40 participants. Poverty condit...
INNOVATION AND BUSINESS PERFORMANCES: SMEs CASE STUDY
This study examined the relationship between innovations and SMEs business performances in a Malaysian context. It has two objectives, firstly to determine the relationship between organizational power, experience and cu...
SCENARIO PLANNING AND THE TEACHER’S FUTURE ROLE
In a world like the one we live in, characterized by accelerating change and unpredictability, the need to think about the future is urgent and necessary and even more when the object of study is the public school, by it...