Operational Analysis Regarding the Fusion of Customer Centres Belonging to Travel Service and Czech Airlines
Journal Title: MAD - Magazine of Aviation Development - Year 2016, Vol 4, Issue 17
Abstract
This article addresses the operational analysis of a possible fusion of customer centers belonging to Travel Service and Czech Airlines. It specifically concerns itself with the current state of both these departments and on the basis of these analysis suggests possible variations of such a fusion. Obstacles in the way of an effective fusion are also dealt with in this article. Apart from identifying such hurdles, the article also suggests steps leading to overcoming these, or altering these in such a way, that they shall no longer present a problem.
Authors and Affiliations
Michaela Mrzenová, Eva Endrizalová
Keywords
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- EP ID EP199974
- DOI 10.14311/MAD.2016.17.02
- Views 73
- Downloads 0
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