Optimal Strategy to Improve the Quality of Vocational Teacher Services through Knowledge Management, Interpersonal Communication, Organizational Support and Job Satisfaction
Journal Title: International Journal of Social Science And Human Research - Year 2023, Vol 6, Issue 11
Abstract
Customer perceptions regarding the comparison between fulfilling needs and desires and the accuracy of delivery to balance customer expectations which are closely related to the quality of products, services, and human resources are called Service Quality. Teachers are the main aspect and key determinant of successful learning, policy implementation, and creative, innovative efforts, as well as the democratization of education. Teachers are the main players and spearheads in the world of education. Therefore, the existence of programs that concretely always support, accompany, and help to continue to develop the personal and professional qualities of teachers is a guarantee for brilliant education. Based on preliminary research, it is known that the permanent foundation teachers (GTY) of PGRI Vocational High Schools (SMK) in Bogor Regency have relatively suboptimal service quality. Therefore, research is needed to obtain information on variables related to improving service quality. This research aims to make efforts to improve the quality of service for vocational school teachers by researching the influence of the variables knowledge management, interpersonal communication, organizational support, and job satisfaction. This research uses the path analysis method to determine the influence between the variables studied and the SITOREM method for indicator analysis to obtain optimal solutions to improve the quality of vocational school teacher services.
Authors and Affiliations
Sains Rusnadi, Sumiati, Andi Hermawan
Keywords
Related Articles
- EP ID EP723884
- DOI 10.47191/ijsshr/v6-i11-42
- Views 61
- Downloads 0
Crowd Mentality Conveys No-Oneness
The paper inspects the individual's personality concerning self, Crowd Ruler, members, and surrounding setting. It creatively examines the cause and conditions of why individuals make a phycological crowd around a Ruler....
Cultural Diplomacy of Uzbekistan and Shanghai Cooperation Organization in the Framework of the Shanghai Cooperation Organization (SCO)
The article analyzes the formation and development of relations between Uzbekistan in the framework of mutually beneficial multilateral cultural diplomacy within the Shanghai Cooperation Organization (SCO), a major inter...
Forms of Educational Marginalization Practices in Tanailandu Village, Mawasangka Sub-District of Central Buton Regency, Southeast Sulawesi, Indonesia
This research aims to describe the forms of educational marginalization practices in Tanailandu Village, Mawasangka District, Central Buton Regency. This research is qualitative research with a case study approach. The i...
Pronunciation Needs Analysis of Japanese Students
For some Japanese students, pronunciation is one of the most difficult challenges they encounter when learning a second language and yet, its importance cannot be understated. This is supported by Harmer who suggests tha...
Current Status, Problems and Recommendations on exporting Chinese Books’ Copyrights to United States
with rapid economic development and deeper internationalization process, the international trade of Chinese goods and services are no longer restricted on labor-intensive products. In recent ten years, the exporting of C...