OPTIMIZATION OF CALL CENTER OPERATIONS AT THE STATE SERVICES CENTER THROUGH THE APPLICATION OF MASS SERVICE THEORY METHODS
Journal Title: International scientific journal Science and Innovation - Year 2025, Vol 4, Issue 4
Abstract
In the context of contemporary public administration, it is critical to consider that centers for the provision of state and municipal services play a key role, providing citizens with prompt and high-quality access to various types of services. One of the key components of the infrastructure of such centers is a call center - a channel through which users receive information, make an appointment, receive consultations and solve emerging problems remotely.
Authors and Affiliations
M. B. Karimova
Keywords
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- EP ID EP765984
- DOI 10.5281/zenodo.15350555
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