Order Fulfillment Process Improvement in E-Commerce Warehouse: A DMAIC Approach for PT XYZ
Journal Title: International Journal of Current Science Research and Review - Year 2024, Vol 7, Issue 07
Abstract
This research analyzes PT XYZ’s e-commerce fulfillment warehouse using the DMAIC (Define, Measure, Analyze, Improve, Control) methodology due to a shortfall in order processing, averaging 184.64 orders per shift versus a target of 250. The objective is to enhance operational efficiency and manpower productivity. Initial analysis identified significant inefficiencies and high variability in processing times due to Warehouse Management System (WMS) synchronization issues, manual rework, lack of standards, and non-value-adding activities. The improvement phase proposed solutions such as implementing a Pick-to-Light (PTL) system, WMS enhancements, standardized receipt picking, and incentive schemes. These improvements aim to reduce errors, optimize workflows, and increase employee productivity. The control phase includes comprehensive training plans, documentation, and monitoring tools to ensure sustainability and continuous improvement. Implementing these solutions is expected to increase order processing efficiency by 40-50%, build a more competitive and motivated workforce, and address issues between regular and freelance employees through targeted training and incentive schemes.
Authors and Affiliations
Alvitto Didha Ednanda Putra, Dr. Eng. Mursyid Hasan Basri, S. T. , M. T.
Keywords
Related Articles
- EP ID EP741348
- DOI 10.47191/ijcsrr/V7-i7-101
- Views 38
- Downloads 0
Physicochemical Characteristics of Mocaf Flour and Rice Flour-Based Gluten-Free Cookies
This study investigated the effects of mocaf flour (modified cassava flour) concentration and baking temperature on the surface structure, color, moisture content, and hardness of gluten-free cookies. Cookies were prepar...
Effect of Stock Market Development on Financial Savings in Tanzania: An Empirical Investigation (1999-2023)
The performance of the Dar es Salaam Stock Exchange (DSE) since its inception in 1998 followed liberalization of the financial sector in 1991 has been very positive and has also demonstrated that there is huge untapped p...
Efforts to Enhance Service Quality: The Roles of Innovation Capability and Service Recovery
This research aims to discuss the service quality issue at 4-star hotels in Medan. Next, build a model on how to enhance service quality. A sample of 560 guests was taken by random proportional from each hotel. Structur...
Influence of Colors to the Memorization Skill of the Senior High School Students
This study aimed to investigate the influence of colors on the memorization skills of senior high school students at St. Paul University Surigao. This study applied the quantitative research design employing a descriptiv...
Recent Evidence on the Digitalization Process in Indonesia's Micro and Small Enterprises
The digital transformation process in micro and small enterprises (MSEs) in Indonesia is still a black box, and existing findings regarding digitalization in this business group are still very limited and fragmented. Con...