ORGANIZATIONAL CLIMATE, SATISFACTION AND STAFF MOTIVATION IN SMALL RESTAURANTS PORTE
Journal Title: European Journal of Business and Social Sciences - Year 2015, Vol 4, Issue 1
Abstract
The AIMS study to diagnose, present and discuss the management and the climate in view of employees of the restaurants associated with ACIPA - Association of Paracatu dealers. For date Collected Questionnaires Were applied with closed questions Which can be applied in other establishments with the same characteristics and problems. The results of the survey show que companies Evaluated in the point of view of the respondents, it is not a good place to work, through the variables que Indicate dissatisfaction with the sites in question stands out: the lack of leadership; low pay; the failure of the benefits Offered by the company; demotivation Caused by lack of training que enable employees to the duties Performed; the lack of dialogue between leadership and led; the lack of resources to carry out the work. The climate diagnostic point decisive factors Justifying the turnover and absenteeism in the restaurants in question.
Authors and Affiliations
Dulcelene Aparecida de Lucena Freitas| (UNIMEP- dulcelene3@yahoo.com.br 55-19-31241560), Graziela Oste Graziano | (UNIMEP – graziela.graziano@gmail.com 55-19-997627009), Yeda Cirera Oswaldo| (UNIMEP – yoswaldo@unimep.br – 55-19-997728042), Dagmar Silva Pinto de Castro| (UNIMEP – dscastro@unimep.br – 55-19-999206663), Valéria Rueda Elias Spers | (UNIMEP – vrueda@unimep.br – 55-19-997826961
Keywords
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- EP ID EP10583
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